Female Receptionist

United Arab Emirates (AE)
22 Sep 2016
20 Oct 2016
Job Level

The Al Habtoor Group has embarked on a rapid expansion plan its Hotels Division in recent years.

This division takes great pride in the fact that, while a home-grown operation, the Al Habtoor Group competes on a global scale with the many international chains that are active throughout the region.

As the Middle East's longest established hotel group, it has decades of experience, and has carved out a reputation for its exemplary service, and unique properties in the best locations

Metropolitan Hotel Dubai is currently searching for Female Front Office Receptionists available with the following qualifications:

Skills and Abilities:

  • Must have a courteous, positive and enthusiastic attitude
  • Presentable with clean and friendly appearance
  • With strong interpersonal and communication skills
  • With outstanding  telephone etiquette
  • With understanding of front desk operations and works with great attention to detail
  • Able to stand for extended periods of time
  • With good time management skills
  • In depth knowledge of administrative and clerical protocols
  • With knowledge of customer services practices
  • OPERA knowledge is an advantage

Duties and Responsibilities:

  • Receives guests in a professional and friendly manner, satisfying guest expectations from arrival through to Departure.
  • Maintains effective communication with all related departments to ensure smooth service delivery.
  • Maintains good working relationship with all Front Office employees with particular emphasis on Guest Service Agents and Guest Relations.
  • To receive guests, prepare accounts, take payment and attend to guest requirements.
  • Check correspondence and allocate rooms.
  • Check-in guests and issue key cards.
  • Greets guests on their arrival ensuring they feel expected and welcome.
  • Ensures that the guest receives the accommodation he/she is expecting.
  • Maintains an up to date knowledge of hotel and local services and supply information and respond to guest queries.
  • Deals swiftly, efficiently and sensitively to guest complaints and follows through.
  • Maintain awareness of guest profiles through the Opera guest profile system.
  • Using Opera Front Office systems, processes accounts from check-in through to check-out, ensuring posting of food & beverage and ancillary charges.
  • Receives payment by cash, cheque, credit card or account, adhering to company Credit Policy.
  • Provides currency exchange service.
  • Complies with all laid down systems and procedures.
  • Records all instances of refused business, with reasons for refusal.
  • Attends pre-shift team brief and responsible for end of shift handover.
  • To have a full knowledge of daily, monthly and yearly targets.
  • Maintains department notice board and ensure that all employees are aware of new issues.
  • Ensures that the Front Office Manager is informed about all the Front Desk developments.
  • Maintains the reception log book, filing system and stock/stationery.