Guest Relations Agent - InterContinental Dubai Marina


Full job details

InterContinental Hotels & Resorts - Middle East & Africa
Job Type
Front Office
Job Level

What's your passion? Whether you're into bird watching, baseball, or board games at IHG we're interested in YOU! We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our dynamic & committed team at the InterContinental Dubai Marina.


Set in an urban waterfront city-within-a city, the newly opened luxurious InterContinental Dubai Marina, offers its guests the perfect location to combine business and leisure, together with all the advantages of a vibrant, chic and refreshingly new hotel experience.



We are currently searching for an Guest Relations Agent to join our team. This challenging position has overall responsibility for daily audit control over the revenue, accounts receivable, food and beverage accounting and general accounting functions of the hotel to ensure accuracy and adherence to all policies and regulations.


Responsibilities include being the first point of contact for guest if assistance is required, ensuring that all request are met in a timely manner, ensuring that any complaints are dealt with swiftly.  You will play a key role in delivering our unique guest experience and will support the manager by motivating the team to increase skills and productivity. You will ensure that the hotel's brand standards are followed and adhered to.

Required is a  1 year experience in and a solid understanding of Guest Relations operation  in a 4 or 5 star hotel. Availability to work flexible hours across a 7 day operation is essential.  This 'hands-on' role involves enforcing company standards and policies and high levels of customer service. You will bring with you strong interpersonal skills and excellent command of written and spoken English is required.  


In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you the Room to be yourself.  So what's your passion?  Please get in touch by applying online and tell us how you could bring your individual skills to IHG.

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