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Receptionist

United Arab Emirates - Dubai

Full job details

Recruiter
Radisson Blu Hotel Dubai Media City
Posted
21/09/2016
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Location
United Arab Emirates - Dubai
Job Type
Front Office, Receptionist
Sector
Hotel
Job Level
Non-Management
 
Radisson Blu Hotel, Dubai Media City, requires a professional, responsible, pro-active service oriented individuals who believe in keeping promises and delivering the same with an attitude of Yes I Can! and Z-factor for the position of Receptionist for our Front Office Desk.

Overview of role

To increase guest satisfaction by providing prompt, correct, trouble free and courteous communications support for hotel guests and departments by operating in line with the hotel’s and corporate guidelines.

Job Responsibilities/Accountabilities

• Meets and exceeds guest and team member expectations by providing Yes I Can! Service
• Adheres to hotel policies & procedures
• Maintains a favorable reputation of the Radisson Blu Hotel all times
• Assist guests in making long distance calls by instructing them on the appropriate procedures and
   placing calls for them.
• Takes complete message and delivers accurately
• Checks the daily occupancy and arrival list
• Maintains high confidentiality in regards to guest privacy
• Knows what action should be taken when an emergency call is received
• Maximizes customer satisfaction and utilization of hotel facilities by promoting hotel outlets and 
  other facilities to guests.
• Maintains up to date knowledge on events and activities in the city
• Assists guests from arrival to departure

Personal Requirements

• Education: Certificate / Diploma in Hotel or Tourism Management or equivalent
• Languages: Fluent in English both written and oral will be an added advantage.
• Experience required: With 1 to 2 years of experience in 4 or 5 star Hotel or service industry is 
                                          preferred
• Other qualifications: Natural attitude towards providing excellent quality service 
                                      : Female candidate preferred
                                      : Strong interpersonal skills 
                                      : Excellent grooming standards
                                      : Computer knowledge is a must with experience with Fidelio/Opera is an 
                                         advantage 
                                      : Knowledge of other language is an added advantage


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