Spa Manager

Location
United Arab Emirates - Ras al-Khaimah
Posted
20 Sep 2016
Closes
26 Sep 2016
Ref
HOT038QJ
Job Type
Leisure, Spa Manager
Sector
Hotel
Job Level
Management
A Spa Manager with Hilton Hotels and Resorts is ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience while managing annual revenue targets.

What will it be like to work for this Hilton Worldwide Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.

What will I be doing?

As a Spa Manager, you are ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience. A Spa Manager would also be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Manage overall operations of the spa

  • Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards

  • Ensure client experience is proficient including bookings, payments, and consultation cards

  • Managing spa team members and beauty/spa therapists to ensure high motivation, provision of high quality service and ongoing development

  • Drive team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes

  • Meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement

  • Manage customer feedback effectively to ensure continuous service and programme improvement

  • Instil brand values and standards to maintain quality on a daily basis

  • Liaise with other hotel departments

  • Ensure customers and guests receive friendly and consistent personalised service from all team members

  • Respond to audits to ensure continual improvement is achieved

  • Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed

  • Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests



What are we looking for?

A Spa Manager serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Management experience within the spa industry

  • Ability to meet financial targets

  • Ability to work under pressure

  • Excellent grooming standards

  • Willingness to develop team members and self

  • Flexibility to respond to a range of different work situations

  • Ability to work on your own or in teams

  • Innovative and creative

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Passion for customer service

  • Knowledge of the local market

  • Relevant qualifications

Are there any Special Conditions Related to this Position?


Yes. This position requires a Criminal Records Bureau Check. Hilton Worldwide will conduct this check during the employment process.



What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Learn more now about Hilton Hotels & Resorts --- the global leader of hospitality.

More than 500 locations and nearly 200,000 rooms across six continents
Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest ooms
Flagship brand of Hilton Worldwide with properties in more than 77 countries
More than 70 world-class resorts and more nearly 200 full-service spas
Harris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011
Number one global brand awareness in the hospitality industry