Night Manager

Location
United Arab Emirates - Fujairah
Posted
20 Sep 2016
Closes
18 Oct 2016
Ref
FMA00062
Sector
Hotel
Job Level
Management

Night Manager Primary Location :   United Arab Emirates-Fujairah-Fairmont Fujairah Beach and Resort Employee Status :   Regular    

 

 

 

Night Manager

The Night Manager is responsible for the smooth night operation of the all operational departments.  They will also be the Manager on Duty. All problems must be attended to and solved using the resources of other colleagues and leaders

 

Hotel Overview:

Located on the east coast of the United Arab Emirates with sweeping views of the Gulf known for its natural beauty set against the backdrop of the historic Hajar Mountains.  The hotel consists of 180 rooms and residences, along with a marina and beach club.  

 

Summary of Responsibilities:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:   

  • Supporting company and hotel policies and procedures including the promotion and participation in EOS, Health and Safety and GSI initiatives.
  • To use discretion and tact when dealing with guest enquiries problems or complaints in an efficient and professional manner without detriment to the Hotel and/or its reputation.
  • To check and maintain the Manager on Duty safe in accordance to the procedures set by the company.
  • The Night Manager will be responsible to carry the Manager on duty’s key at all point of time and must never hand them to anyone else.
  • To advise the Front Office Manager of any matters relating to guests, their welfare and behavior as considered desirable for various reasons.
  • Ensuring at all employees within Front Office are fully aware of the daily inventory, yield and revenue management, and sell rates.
  • To assist in the building of an efficient team of employees by taking active interest in their welfare, safety and development.
  • To maintain the integrity of the Front Office environment.  To share their knowledge, contacts and be compassionate with all of our colleagues.  All positive and negative matters must be handled in a professional manner.
  • Attend to all guest complaints immediately and initiate follow up. It is imperative that all guest complaints are dealt with promptly in order to attain Guest satisfaction and the protection of the Hotel’s Interest.
  • In all incidents, provide management with reports and recommend actions to avoid repetition of any incident, accident theft, complaints etc.
  • Ensure maximum safety for colleagues, guests and patron during emergencies. The protection of hotels interests must be the major concern. 
  • To be fully trained in emergency procedures and to assist in carrying out any practice drills.
  • Act as per assigned duties in the E.R.T. Manual during emergency procedures as per the Fire and Evacuation Plan. (including leading the E.R.T.)
  • Monitor the car park and driveway.
  • Make regular rounds of the Hotel to ensure smooth operations in all areas.
  • Authorize after hour distribution of keys, Including dry stores and beverage stock.
  • Supervision of all hotel operation during night hours.
  • Perform any other related duties assigned to him/her by the Front Office Manager.
  • Creates and is dedicated to a positive, team-oriented work environment through open communication, empathy and support
  • To use discretion and tact when dealing with guest enquiries problems or complaints in an efficient and professional manner without detriment to the Hotel and/or its reputation.
  • Completes regular quality assurance inspections and coach accordingly
  • An unbiased report must be sent to all concerned at the completion of every shift.
  • Ensures that the department’s equipment is well cared for and properly maintained
  • Ensures that Night Team colleagues are well trained and prepared for the hotel emergency procedures
  • Act as Manager on Duty as per the MoD brief, and ensure all related tasks are completed accordingly.

 

Qualifications:

  • Knowledge Fidelio, Opera CRS; Opera PM; Opera Sales & Catering; MS Outlook; Word;  Excel; Power Point; Meeting Matrix
  •  Minimum of one-year previous Front Office supervisory experience.
  • Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.
  • Must be able to work well under pressure in a fast paced and constantly changing environment.
  • Excellent written and verbal interpersonal and communication skills.
  • Must be strong team player with proven leadership, development and delegating skills.
  • Highest guest service skills, talent and knowledge with the vision and ability to lead employees to excellence.
  • Diploma in Hotel management an asset.
  • Previous International experience essential.
  • Second or third language an asset.
  • Arabic Language preferred

Visa Requirements: Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation

 

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/  to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

 

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

    Job Level :   Management / Supervisory Schedule :   Full-time Shift :   Rotating / Shift Work Travel :   No Closing Date :   30.Oct.2016, 4:59:00 AM Job Number:   FMA00062

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