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Front Desk Agent

United Arab Emirates - Abu Dhabi

Full job details

Recruiter
Marriott International - Middle East and Africa
Posted
20/09/2016
Ref
16001ACF
Location
United Arab Emirates - Abu Dhabi
Job Type
Front Office, Front Office Agent
Sector
Hotel
Job Level
Non-Management
 
Description   Courtyard by Marriott World Trade Center, Abu Dhabi brings in a fresh concept that allows business travelers to be productive while still making room for some fun. Its first class facilities are packed with all the modern essentials 21 st century guests need – including complimentary Wi-Fi throughout the hotel - and stylish and energetic places to hang out.  Whether it’s meeting friends and colleagues in the inviting neighborhood Fifth Street Café or enjoying exquisite views of the city over a drink and light bites from the lively Up and Below rooftop bar.   With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at Courtyard by Marriott.  
Qualifications

 
Job Summary

       Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.        Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.    

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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