test header

Assistant Front Desk Manager

United Arab Emirates - Dubai

Full job details

Recruiter
Marriott International - Middle East and Africa
Posted
20/09/2016
Ref
160017QD
Location
United Arab Emirates - Dubai
Job Type
Front Office, Front Office Manager
Sector
Hotel
Job Level
Management
 
Description   Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed luxury. Home to the world’s tallest building, the largest shopping mall, the iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai, it is a place for those who seek the best the world has to offer.   The Marquis brand is a quality standard for the finest properties in the Marriott portfolio, synonymous with intuitive service and refined taste. The JW Marriott Marquis Dubai has instantly gained status as one of the region’s most compelling destinations, offering service and facilities that have been carefully crafted around the expectations of the world’s most discerning travelers.   Comprising two iconic towers, the JW Marriott Marquis Dubai stands elevated above Dubai’s Business Bay on Sheikh Zayed Road, the heart of one of the most desirable locations in the city.   The hotel features elegantly conceived accommodation, outstanding event and business facilities, a collection of 14 stylish bars and restaurants and the haven of health and relaxation that is Saray Spa and Health Club. A marriage of rich and colorful cultural inspirations and design finesse makes it a destination with distinctive character and ambience.  
Qualifications

  JOB SUMMARY                                                                                 Manage all front desk operations and ensure that all front desk associates adhere to policies, procedures, regulations and standards presented by hotel management. Ensuring that front desk operation runs smoothly in a professional manner at all times. Perform all front desk related responsibilities and duties when assigned or required. Perform duty manager related responsibilities and duties when assigned or required. Ensure all front desk agents have a clear expectations set to prioritize their responsibilities. Serve as BSA Champion for the Front Office Department. Ensure appropriate and adequate training of all front desk associates and supervisors including all on-the-job, off-the-job and 15min training   Scope/Business Context 
  • A Full Time position based at JW Marriott Marquis Dubai.
  • Number of Direct Reports - 2
  • Titles of Direct Reports – Front Desk Agent/Team Leader & Front Desk Supervisor
CANDIDATE PROFILE Experience
  • Adequate experience in a similar supervisory position within front office department minimum 3 years within high volume 4 or 5 star hotel.
 

Skills and Knowledge
  • Strong Communication skills (verbal, listening, writing)
  • Innovative
  • Pro-active and reliable
  • Problem Solving and Complain Handling
  • Leadership
  • Development, Coaching and Training skills
  • Multi Tasking
  • Strong organizational and time management skills
  • Opera/Marsha/IMS/Guestware/Microsoft office and other systems knowledge

    Education or Certification
  • Good level of English essential
 Special Duties  
  • Be familiar with Hotel services, operational hours and ongoing promotions.
  • Have a thorough knowledge of JW Marriott Marquis Dubai products and services.
  • Be fully aware of the Marriott Brand standard compliance requirements for all front office sections.        
  • Maintain good working relationship with all hotel departments.
  • Have a good knowledge of local area and surrounding facilities. Provide recommendations and direction to guests whenever needed.
  • Check House Count to establish selling strategy for the shift. Monitoring it regularly during shift and responding to any changes. 
  • Ensure daily all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings.                 
  • Demonstrate and promote quality awareness amongst front office team. Seek ways to improve and maintain guest satisfaction scores for all front desk associates. 
  • Ensure smooth check-in and check-out of all guests, and proper handling of all guest accounts.
  • Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences.                 
  • Be fully aware of Credit Policy and supervise compliance. Inform your manager and concerned departments about any possible credit risks.
  • Have thorough knowledge of operational requirements for the front desk area.                                                
  • Be familiar and promote Marriott Rewards Program and encourage all front office associates in order to achieve monthly target.
  • Have a thorough knowledge on virtual concierge and ensure that all guest requests and information updated in OPERA and communicated to other departments.
  • Have a thorough knowledge of OPERA, MARSHA, IMS, Guestware and other front office related operational software
  • Be familiar with all S.O.P.s and L.S.O.P.s relating to the front office operations   
 Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Img1 Img2 Img3 Img4