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United Arab Emirates - Dubai

Full job details

Marriott International - Middle East and Africa
United Arab Emirates - Dubai
Job Type
Front Office, Concierge
Job Level
Description   Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed luxury. Home to the world’s tallest building, the largest shopping mall, the iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai, it is a place for those who seek the best the world has to offer.   The Marquis brand is a quality standard for the finest properties in the Marriott portfolio, synonymous with intuitive service and refined taste. The JW Marriott Marquis Dubai has instantly gained status as one of the region’s most compelling destinations, offering service and facilities that have been carefully crafted around the expectations of the world’s most discerning travelers.   Comprising two iconic towers, the JW Marriott Marquis Dubai stands elevated above Dubai’s Business Bay on Sheikh Zayed Road, the heart of one of the most desirable locations in the city.   The hotel features elegantly conceived accommodation, outstanding event and business facilities, a collection of 14 stylish bars and restaurants and the haven of health and relaxation that is Saray Spa and Health Club. A marriage of rich and colorful cultural inspirations and design finesse makes it a destination with distinctive character and ambience.  

    JOB SUMMARY                                                                                 Ensure that the guest is welcomed according to the standards Ensure that guests are assisted with their belongings and other bags Inquire about guest’s purpose of visit and direct guests accordingly towards hotel outlets   CANDIDATE PROFILE Experience
  • Previous experience working within hotel operations or similar environment preferred

    Skills and Knowledge
  • Strong Communication skills (verbal, listening, writing)
  • Innovative
  • Pro-active and reliable
  • Able to work alone and within a team
  • Able to work under stress and flexible hours
  • Physically fit  
  • Extrovert personality to assist guests.    

  • Education or Certification
  • Good level of English essential
SPECIFIC DUTIES  The following are specific responsibilities and contributions critical to the successful performance of the position: 1)         Assist guest with luggage /baggage. 2)         Answer bell/concierge stand phone within required time frame. 3)         Deliver items required by the guest. 4)         Complete all requests by the guest. 5)         Complete all required checklist per shift (e.g daily checklist , valet list, check out log, etc) 6)         Ensure timely delivery /retrieval of all luggage's, packages and other correspondence either checked or left at bell stand. 7)         Supply Directions and information regarding:             a. Hotel services, products, facilities and promotions             b. Local area, services, attractions, governmental offices and emergency contacts             c. Assist guest with directions, hotel orientation 8)         Arrange and store luggage trolleys safely. Maintain and ensure cleanliness of the trolleys. Extreme care and proper loading habits for protection of guest property should be taken when carts are in use. 9)         Receive guest in a proper and professional manner according to the Marriott Hotels & Resorts standards. 10)       Assist with concierge related duties and relieve concierge when not present.           11)       Ensure all front office areas are clean and “clean as you go concept” followed 12)       Each Associate is expected to carry out, within the capabilities, all reasonable requests by management.  

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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