Summary of Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:
• The Welcomer will be very often the first person that a guest will come to see to look for a service or assistance. The greeting and attitude of the Welcomer will influence a lot the opinion that the guest will have of the overall hotel.
• Being at the service of the guest, the first task of the Welcomer is to be available at any time for the guest. Greeting with a smile, a warm & positive attitude are essential. The guest has to feel expected and welcome at any time.
• Contributes to guests' sense of well being, establishing a lasting and trusting relationship.
• Present and visible in the lobby, he or she is easily identifiable by guests as the person to whom they should go.