Front Office Supervisor

Dubai, United Arab Emirates
19 Sep 2016
17 Oct 2016
Job Level

Summary of Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

• To consistently provide thoughtful, caring and sincere service
• To lead and supervise the Front Office team in all aspects of the department and ensure service standards are followed
• To maximize revenues by upselling and following budget guidelines
• To handle Guest concerns and react quickly, logging and notifying proper areas
• Be fully competent in all reception and cashier duties
• To balance operational and Colleague needs
• To assist guests regarding hotel facilities in an informative and helpful way
• To follow department policies, procedures and service standards
• To follow all safety policies
• Other duties as assigned


*Should have good knowledge of OPERA system

*Previous experience in a leadership or supervisory role an asset

*Strong interpersonal and problem solving abilities