In Room Dining Manager
Full job details
What will it be like to work for this Hilton Worldwide Brand?
In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.
If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts. Because it’s with Waldorf Astoria Hotels & Resorts where we promise our Guests a single rich, experience at every extraordinary place they visit.
What will I be doing?
As an In Room Dining Manager, you are responsible for managing room service operations to deliver an excellent Guest and Member experience. An In Room Dining Manager would also be required to manage, train, and develop team members and optimise sales and control costs. Specifically, you will be responsible for performing the following tasks to the highest standards:
Provide effective leadership to the In Room Dining teams to ensure targets are met and exceeded both for the hotel and individual development
Ensure compliance of brand standards
Evaluate guest satisfaction levels with a focus on continuous improvement
Aware of trends and propose ideas to build the range and quality of F&B
Optimise sales and contain costs, identifying any areas for action
Set achievable budgets and other short- and long-term functional goals
Maintain consistent communication with Training and Development department to ensure teams at all levels are trained and developed through the use of structured training calendars
Maintain strong internal control environment and compliance to Hilton and Hotel’s policies and procedures
What are we looking for?
An In Room Dining Manager serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous experience in a similar role
Effective management skills
Negotiation and influencing skills
Excellent communication skills
Ability to work under pressure
Good grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience within the hospitality industry
Previous experience managing payroll, budgets and forecasting
Commercial and industry knowledge
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
Learn more now about Waldorf Astoria Hotels & Resorts --- offering the opportunity to visit extraordinary places with one singular experience.
Numerous landmark hotels around the world
More hotels in construction
Offering world-class spas
Gorgeous golfing destinations