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In Room Dining Manager

United Arab Emirates - Dubai

Full job details

Recruiter
Waldorf Astoria Dubai Palm Jumeirah
Posted
19/09/2016
Ref
HOT0375L
Location
United Arab Emirates - Dubai
Job Type
Food & Beverage
Sector
Hotel
Job Level
Management
 
An In Room Dining Manager with Waldorf Astoria Hotels and Resorts is responsible for managing room service operations to deliver an excellent Guest and Member experience while training staff, optimising sales, and controlling costs.

What will it be like to work for this Hilton Worldwide Brand?

In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.

If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts. Because it’s with Waldorf Astoria Hotels & Resorts where we promise our Guests a single rich, experience at every extraordinary place they visit.

What will I be doing?

As an In Room Dining Manager, you are responsible for managing room service operations to deliver an excellent Guest and Member experience. An In Room Dining Manager would also be required to manage, train, and develop team members and optimise sales and control costs. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Provide effective leadership to the In Room Dining teams to ensure targets are met and exceeded both for the hotel and individual development

  • Ensure compliance of brand standards

  • Evaluate guest satisfaction levels with a focus on continuous improvement

  • Aware of trends and propose ideas to build the range and quality of F&B

  • Optimise sales and contain costs, identifying any areas for action

  • Set achievable budgets and other short- and long-term functional goals

  • Maintain consistent communication with Training and Development department to ensure teams at all levels are trained and developed through the use of structured training calendars

  • Maintain strong internal control environment and compliance to Hilton and Hotel’s policies and procedures



What are we looking for?

An In Room Dining Manager serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous experience in a similar role

  • Effective management skills

  • Negotiation and influencing skills

  • Positive attitude

  • Excellent communication skills

  • Ability to work under pressure

  • Good grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience within the hospitality industry

  • Previous experience managing payroll, budgets and forecasting

  • Commercial and industry knowledge

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Learn more now about Waldorf Astoria Hotels & Resorts --- offering the opportunity to visit extraordinary places with one singular experience.

Numerous landmark hotels around the world
More hotels in construction
Offering world-class spas
Gorgeous golfing destinations
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