test header

Guest Relations Officer

United Arab Emirates - Abu Dhabi

Full job details

Recruiter
Millennium & Copthorne - Bab Al Qasr, Abu Dhabi
Posted
19/09/2016
Ref
16000052
Location
United Arab Emirates - Abu Dhabi
Job Type
Front Office, Guest Relations Officer
Sector
Hotel
Job Level
Non-Management
 
Guest Relations Officer   -   ( 16000052 ) Description  

Job Location

 

The luxury 5 star Bab Al Qasr offers a truly unique Middle Eastern experience with authentic Arabic hospitality, with 677 rooms set on its own private beach in Abu Dhabi’s exclusive Corniche area, its iconic Arabesque architecture and sumptuous interiors are designed for discerning business and leisure travelers, looking for a taste of modern Arabia. With its breath taking lobby, superb views and world class facilities, Bab Al Qasr impresses on every level.

 

 Key Job Responsibilities

As Guest Relations Officer, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Officer is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

 

  • Meet, greet and direct Guests who enter the lobby area
  • Serve as the main point of contact for regular guests and VIP Guests and ensure hotel departments are fully briefed on their requirements
  • Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
  • Manage, record and resolve Guest or customer complaints promptly
  • Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
  • Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
  • Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest

  Qualifications  

  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high levels of customer service
  • Ability to work under pressure
  • Flexibility to respond to a variety of different work situations
  • Previous experience in a customer service function or in a similar role
  • A passion for delivering an exceptional level of Guest service

  Primary Location :   AE-AZ-Abu Dhabi Job :   Front Office Organization :   Bab Al Qasr Schedule :   Regular Shift :   Standard Employee Status :   Non-Management Job Type :   Full-time Job Level :   Rotating Travel :   No Job Posting :   Aug 11, 2016, 3:33:53 PM
Img1 Img2 Img3 Img4