Guest Relations Manager

Location
United Arab Emirates - Dubai
Posted
19 Sep 2016
Closes
17 Oct 2016
Ref
PMI01225
Sector
Hotel
Job Level
Non-Management
Guest Relations Manager Primary Location :   United Arab Emirates-Dubai-Fairmont The Palm, Dubai Employee Status :   Regular      

 

Guest Relations Manager

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues and Leaders are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your leadership and interpersonal strengths as Guest Relations Manager, where you will foster an engaged team, maximize operations and ensure exceptional guest service.

 

Hotel Overview:

Fairmont The Palm, Dubai is a world-class property, located on the manmade island Palm Jumeirah in Dubai, United Arab Emirates. The hotel will offer 381 guestrooms featuring 70 rooms of Fairmont Gold, 7 Food & Beverage Outlets, a Willow Stream Spa and 3000 sq meters of Conference Space.

 

Summary of Responsibilities:
Reporting to the Director, Rooms, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service
  • Lead and manage all aspects of the Guest Services department and ensure all service standards are followed
  • Handle guest concerns and react quickly, logging and notifying proper areas
  • Conduct regularly scheduled departmental meeting
  • Manage the departmental budget
  • Balance operational, administrative and Colleague needs
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Follow all safety policies 
  • Other duties as assigned
   

Qualifications:

  • Previous leadership experience in a similar role required
  • Previous PMS experience required
  • Computer literate in Microsoft Window applications required
  • University/College degree in a related discipline an asset
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

 

Visa Requirements: 

Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation. 


APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!


ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
 

    Job Level :   Management / Supervisory Schedule :   Full-time Shift :   Day Job Closing Date :   28.Sep.2016, 4:59:00 AM Job Number:   PMI01225