Cluster Reservations Agent

Location
United Arab Emirates - Dubai
Posted
19 Sep 2016
Closes
26 Sep 2016
Ref
HOT0382F
Sector
Hotel
Job Level
Non-Management
A Reservations Agent with Hilton Garden Inn will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

What will it be like to work for this Hilton Brand?

Hilton Garden Inn™ is the award-winning, upscale, yet affordable, hotel brand. We continually strive to ensure today's busy travelers have everything they need to be the most productive on the road, no matter the occasion. With high levels of service and amenities usually only found in pricier hotels, guests count on us to help them be successful when they're on the road.

If you know what it feels like to succeed and you can perform on an award-winning team, you may be just the person we are looking for to work as a Team Member with Hilton Garden Inn™. Because it’s with the Hilton Garden Inn™ where we speak success and where our Guests succeed.

What will I be doing?

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

  • Convert, quickly, inquiries into contracted business
  • Respond, positively, to sales inquiries to develop future sales leads
  • Identify sales leads, as appropriate
  • Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest’s expectation
  • Provide prompt and efficient service while maintaining the hotels brand standards






What are we looking for?

A Reservations Agent serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • A passion for delivering great customer service
  • A highly professional telephone manner and excellent communication skills
  • Outstanding administration and organizational skills
  • Intermediate computer proficiency
  • Previous experience in a Reservations environment, preferred
  • Tertiary qualifications, or other collegiate-level degree, not required but preferred




What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Learn more now about Hilton Garden Inn™ --- where we speak success.

Hundreds of locations, with over tens of thousands of rooms Numerous projects in development, worldwide Herman Miller Mirra® desk chairs complement our stylish work areas
Sleep deep with the Garden Sleep System® bed
Fitness Centers featuring Precor® training equipment
Hilton Garden Inn has consistently been recognized as the Best Mid-Scale, Full Service brand in key consumer awards