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CID Agent

United Arab Emirates - Abu Dhabi

Full job details

Fairmont Bab Al Bahr.
United Arab Emirates - Abu Dhabi
Job Type
Front Office, Front Office Manager
Job Level
CID Agent Primary Location :   United Arab Emirates-Abu Dhabi-Fairmont Bab Al Bahr Employee Status :   Regular    



CID Agent 

The CID Agent will provide an uncompromising high level of accuracy by adhering to the standards of Fairmont Bab Al Bahr – Abu Dhabi Police Department.  Through adherence to standards and procedures, The Data Administrator will foster an upstanding relationship with the Abu Dubai police Department by processing the required data and information within the set time frame


Hotel Overview: Fairmont Bab Al Bahr, “gateway to the sea” boasts a prime location at the mainland gateway to the cosmopolitan city of Abu Dhabi, the capital of the United Arab Emirates. With its strikingly contemporary architecture, this beachfront business hotel offers the highest level of comfort and elegance throughout its 369 guestrooms and suites, including the ultimate exclusive lifestyle hotel experience with Fairmont Gold.


Summary of Responsibilities:

Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:

  • Demonstrates Fairmont ’s Brand ServicePlus Standards in all interactions
  • Ensures standards are not only met, but exceeded, i.e. providing check in and check out information to the police within a maximum of 10 minutes
  • Ensures that all appropriate guests’ identification is collected and valid
  • Completes all follow-up procedures, i.e. if a guest is moved to another room
  • Prepares V.I.P. amenity lists, ensuring names, titles etc. are correct
  • Merges profiles of daily arrivals to ensure we have the pertinent information that will enable us to further personalize a guest’s stay
  • Checks police E-mailbox for important messages
  • Communicates any unusual happenings and all important matters for follow-up, i.e. the police system being down, via E-mail to the Front Office Manager as well as the Duty Manager
  • Maintains Data Administration E-mailbox
  • Prepares paperwork for daily credit card cancellations
  • Complete daily posting of visa charges and liaise closely with the Government Relations Office and Government Relations
  • Provides the guests or interested parties with available information as needed and requested, provided that the information is not deemed confidential by the management policies, rules and regulations
  • Assists guests as well as colleagues and Leaders with Arabic speaking skills when necessary
  • All other duties as assigned  


  • Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
  • Proficient in the Arabic & English languages (verbal & written)
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
  • Must be flexible in terms of working hours
  • Able to type 25 words per minute in both Arabic & English
  • Computer literacy in Windows, MS Office Suite, and Fidelio PMS systems is recommended
  • 2 years minimum experience in customer service

Physical Aspects of Position (include but are not limited to):

  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 30 lbs
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Please note that you must be eligible to live and work in Abu Dhabi. Fairmont Bab Al Bahr  will cover visa costs and flights for selected candidates from place of origin.

  Living and working in Abu Dhabi: Abu Dhabi, the capital, is the largest of the 7 Emirates which make up the United Arab Emirates, one of the world fastest growing tourist destinations. When you choose to live and work in Abu Dhabi, you will find that we offer competitive salaries, service charge, quality medical benefits, meals and furnished accommodation.  There are currently no income taxes in the United Arab Emirates. Abu Dhabi’s heritage is rooted in Islamic traditions and living here will prove to be a unique life experience. For more information about living in Abu Dhabi,  we suggest you visit the following websites: www.visitabudhabi.ae www.abudhabi.com www.ask-ali.com


APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/  to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!



At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

    Job Level :   Colleague Schedule :   Full-time Shift :   Rotating / Shift Work Travel :   No Closing Date :   30.Sep.2016, 8:59:00 PM Job Number:   ADC01203
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