Telephone Operator

Location
Qatar - Doha
Posted
19 Sep 2016
Closes
26 Sep 2016
Ref
HOT02NOU
Sector
Hotel
Job Level
Non-Management
A Telephone Operator with Doubletree by Hilton accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.

What will it be like to work for this Hilton Worldwide Brand?

It all starts with a warm chocolate chip cookie, a simple touch that sets the tone to create a rewarding experience for a guest's entire stay. DoubleTree by Hilton™ understands that doing the little things well can mean everything.

If you appreciate the little things and enjoy creating exceptional experiences through perfecting little details, you may be just the person we are looking for to work as a Team Member with DoubleTree by Hilton. Because it’s at the DoubleTree at Hilton where the little things mean everything.

What will I be doing?

As a Telephone Operator, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Switchboard Telephonist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Achieve positive outcomes from Guest queries in a timely and efficient manner

  • Accept and deliver all messages correctly and promptly for both Guests and management

  • Ensure all wake up calls take place at the correct time

  • Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate

  • Handle emergency calls immediately and relay comprehensive and accurate information, as required

  • Demonstrate a high level of customer service at all times

  • Comply with hotel security, fire regulations and all health and safety legislation

  • Attend appropriate training courses, when required

  • Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity

  • Follow company brand standards

  • Assist other departments, as necessary



What are we looking for?

Telephone Operators serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Positive attitude and good communication skills, especially on the telephone

  • Commitment to delivering a high level of customer service

  • Ability to work on your own and as part of a team

  • Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in a customer-focused industry

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Learn more now about DoubleTree by Hilton --- where the little things mean everything.

More than 250 properties in countries throughout the world
More than 230 million cookies have been served, and still baking!
Hotel chain continues to grow rapidly
Features the signature Sweet Dreams™ Sleep Experience