Hiltonia Receptionist

Location
United Arab Emirates - Abu Dhabi
Posted
19 Sep 2016
Closes
17 Oct 2016
Ref
HOT02J7F
Sector
Hotel
Job Level
Non-Management
A Hiltonia Receptionist with Hilton Hotels and Resorts is responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.

What will it be like to work for this Hilton Worldwide Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.

What will I be doing?

As a Hiltonia Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Health Club Receptionist would also be required to manage customer feedback and up-sell health and beauty products, classes, memberships and personal training. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Assist guests and clients in an appropriate and timely manner

  • Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services

  • Ensure client experience is proficient including bookings, payments, and consultation cards

  • Adhere to cash handling procedures

  • Interact and communicate effectively with clients, members, team members, guests, and management team

  • Report accidents, maintenance issues, or other incidents

  • Ensure compliance with all health and safety regulations

  • Aquire knowledge about all areas of the health club in order to serve the guest effectively

  • Usinge the appropriate telephone techniques and manner.



What are we looking for?

A Hiltonia Receptionist serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Strong interpersonal skills

  • Committed to delivering a high level of customer service

  • Excellent grooming standards

  • Excellent attention to detail

  • High standards of cleanliness

  • Ability to work in a consistently professional and helpful manner

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience of reception duties

  • Qualification in an admin course or similar topic area

Are there any Special Conditions Related to this Position?

Yes. This position requires a Criminal Records Bureau Check. Hilton Worldwide will conduct this check during the employment process.

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Learn more now about Hilton Hotels & Resorts --- the global leader of hospitality.

More than 500 locations and nearly 200,000 rooms across six continents
Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest ooms
Flagship brand of Hilton Worldwide with properties in more than 77 countries
More than 70 world-class resorts and more nearly 200 full-service spas
Harris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011
Number one global brand awareness in the hospitality industry