The Junior Night Manager is responsible for the night shift, in supervision with Night Manager, from 11.00 pm to 08.00 am. He ensures that the guests’ service is maintained and that the resort finances are accurately reported.
He assists Night Manager role during night shift, and replace him/her during his day off and annual leave.
He also assists the Front Office desk with providing service to guests during evening hours. He is the principal point of contact for both team members and guests during the night shift and deals with any situation that may arise.
He is also the point of contact for assisting Night Auditor in case of inquiry in regards to Night Audit closure and balancing the days takings i.e. food and beverage, room sales takings etc and assist in resolving all errors raised (if applicable) before the new day starts.
DUTIES AND RESPONSIBILITIES:
Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described.
To be fully responsible for the entire Resort Operations at night.
To assist all departments operations at night time.
To understand what is happening in the resort on a daily basis in order to assist guests efficiently.
To know the operating hours of each outlet within the resort.
To process minimum 2 rounds of the entire property and record on Night Manager report any defect, failure or misconduct that may affect next day in operations.
To ensure all customers requests are handled quickly and effectively and recorded with One Touch Service operator.
To assist and handle checking-in and checking-out of all resort guests in a timely and courteous manner.
To ensure that all accounting procedures are carried out in accordance with CERS policies and procedures (petty cash/cash advance/paid out /payments…).
To ensure that proper handovers and briefing are carried out for each shift.
To take hand over from Ephelia Ambassador Lobby of the evening for any follow-up issues.
To assist in room allocation for the next day in case of request from Assistant Front Office Manager.
To assist in clearing Bills on Hold in case of request from Assistant Front Office Manager.
To supervise Team member behavior and refer to Front of the House Manager to take immediate corrective action when below resort standards.
To work closely with the Night Auditors to ensure that dossiers and computer system is updated accordingly.
To ensure with Reception that all preparation for next day arrival is ready for the next day morning shift.
To inform Housekeeping of the early rooms checked out in the morning, start of Housekeeping shift.
To be knowledgeable of all property Management system.
To prepare back up report in case of Property Management system failure or Night Audit closure delay.
To be knowledgeable of major technical functionalities of the guest rooms in case of guest inquiries during the night.
To contact Maintenance on call at night in case of maintenance emergencies.
To be responsible for the safety and security of guest and employees working during night shift.