Lobby Hostess - Asian*

19 Sep 2016
17 Oct 2016
Job Level
  • Welcome and bid fond farewell to all guests upon arrival at the resort in a traditional manner as stipulated in the operating procedures.
  • Assist guest in resort activity enquiries/requests.
  • Ensure that established levels of guest service are maintained at all times within the reception area.
  • Actively elicit guest feedback and preferences, regarding resort services and ensures action is initiated on the same to maximize guest satisfaction.
  • Ensures guest errands are executed as directed.
  • Ensure sufficient stocking of welcome beverage, refresh towels and special departure expressions are maintained.
  • Coordinate transportation for guests in collaboration with the Boat Captains, Bell Captain and Bell Boys including buggy, sea plane and airport transfers.
  • Communicate promptly and efficiently guest complaints and compliments to the Front Office Manager / Duty Manager / Guest Relations Supervisor.
  • Keep the immediate Manager / Supervisor promptly and fully informed of all problems or unusual matters of significance.
  • Ensure safety and security of guests’ belongings.
  • Actively participate in upselling Spa, Food and Beverage outlets and excursions.
  • Is aware of all house rules and assists in enforcing them on associates.
  • Always conduct herself in such a manner so as to encourage all fellow team members to do likewise.
  • Project at all times, a favorable image of the company, resort and department.