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Assistant Front Office Manager (Arabic-speaking)

Dubai

Full job details

Recruiter
TIME Hotels
Posted
19/09/2016
Ref
Location
Dubai
Job Type
Front Office, Front Office Manager, Guest Relations Manager, Night Manager, Reservations Manager, Rooms Division Manager
Sector
Hotel
Job Level
Non-Management
 

Job Description

 

Specific Duties & Responsibilities 

  • Controls the availability of rooms to maximize hotel revenue, as well as responsible for the day-to-day functions of the Front Office, such as handling guest arrival and departure, and information requests. 
  • Plans and implements the application of availability controls to those market segments, which will maximize hotel room, food & beverage and other revenues where applicable.
  • Maintains an organized reservation handling system to easily analyze trends and accurately forecast occupancy. 
  • Maintains a high performance standard among guest contact staff so they are knowledgeable, friendly and courteous when dealing with the guest.
  • Informs the management via reports about the results of trends or guest impressions and problems in the hotel affecting the guest or the operation. 
  • Works closely with the Housekeeping Department to turn rooms around with a minimum of lost time and to allocate arriving guest in accommodation.
  • Participates in decisions involving occupancy goals, marketing strategies, and development of rates. 
  • Works closely with the Sales Department to determine the most advantageous market segment ratios and to carefully handle groups and conventions upon arrival and during their stay.
  • Works closely with Accounts to ensure billing procedures are effective.
  • Maintains control of guest room keys, mail, parcels and need supply. 
  • Ensures a professional switchboard operation at all time and carried out routine test calls to ensure the standard is as high as possible.