Front Office Supervisor

Location
Dubai, United Arab Emirates
Posted
20 Sep 2016
Closes
18 Oct 2016
Sector
Hotel
Job Level
Non-Management

Summary of Responsibilities:


Responsibilities and essential job functions include but are not limited to the following:


• To consistently provide thoughtful, caring and sincere service
• To lead and supervise the Front Office team in all aspects of the department and ensure service standards are followed
• To maximize revenues by upselling and following budget guidelines
• To handle Guest concerns and react quickly, logging and notifying proper areas
• Be fully competent in all reception and cashier duties
• To balance operational and Colleague needs
• To assist guests regarding hotel facilities in an informative and helpful way
• To follow department policies, procedures and service standards
• To follow all safety policies
• Other duties as assigned

Qualifications:

*Should have good knowledge of OPERA system

*Previous experience in a leadership or supervisory role an asset

*Strong interpersonal and problem solving abilities