Guest Experience Agent (F&B) - InterContinental Hotel Dubai Festival City


Full job details

InterContinental Hotels & Resorts - Middle East & Africa
Job Type
Front Office
Job Level
Do you see yourself as a Guest Experience Agent?
What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
 At the moment we're looking for a Guest Experience Agent to join our energetic, enthusiastic and passionate team at InterContinental Hotel Dubai Festival City.
The InterContinental Hotels Group (IHG) properties in Dubai Festival City consist of three hotel brands and a golf course. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the 18 hole championship Al Badia Golf Club.  In addition to over 1000 bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the luxurious Spa InterContinental, state-of -the-art gymnasium facilities and swimming pool facilities. Between the four properties, over 1200 colleagues are committed to maintaining the highest standards of luxury, quality and service which define the company. 
Under the general direction of the Guest Service Manager or his / her delegate and within the limits of established InterContinental Hotels Group brand and local policies and procedures, responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.  Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.
The key responsibilities are:
·  Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity 
· Registers and rooms all arrivals according to established procedures
· Maintains intimate knowledge of departmental standards and procedures
· Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
· Maintains cashier float and ensures accurate daily report of all money received
· Cashes hotel guest's personal and travellers checks and assists with currency exchange
· Keeps abreast of all modifications to accounting policies and procedures
· Responsible and attends to guest's request of using the service of safety box at all times
· Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
· Attends to guest's complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist
· Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be "sold" an onward booking to another InterContinental Hotels
· Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
· Performs the audit balances and prepares all works for audit in an orderly fashion
· When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
· Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
· Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a ICHG Brand
· Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
· Endeavours to maintain the high standards of the hotel with particular regard to the importance of ICHG Loyalty Program member and other VIP's and with reference to hotel and to be a health or safety hazard

Ideally, you'll have some or all of the following qualifications and experience we're looking for: 
·         Bachelor's degree in a Hospitality Related field
·         2 years in a similar role in a five star property
·         Front Office and F&B Experience
·         Advanced knowledge of Microsoft Office, knowledge of Opera PMS preferred
·         Proficiency in speaking and writing English
·         Female arabic speaker preferred but not required
·         Ability to work independently and within a team environment
·         Excellent communication skills 
In return, we'll give you a competitive benefits package including salary, insurance and the opportunity to progress your career with IHG.  You'll have the chance to work with a great team of people.  Most importantly, we'll give you Room to be yourself. 
So what's your passion? Please apply on-line and tell us how you can bring your individual skills to IHG. 
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