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Graphic Designer (702154)

Muscat

Full job details

Recruiter
InterContinental Hotels & Resorts - Middle East & Africa
Posted
18/09/2016
Ref
MUS000948
Location
Muscat
Job Type
Sales & Marketing
Sector
Hotel
Job Level
Management
 

Are you ready to be a Graphic Designer at InterContinental Muscat?

 

What's your passion?
Whether you're into tennis, shopping or karaoke, at IHG we're interested in
YOU. At IHG we employ people who apply the same amount of care and passion to
their jobs as they do their hobbies - people who put our guests at the heart of
everything they do. And we're looking for more people like this to join our
friendly and professional team.

 

JOB LOCATION:

Set on 35 acres of lush
palm gardens between the Hajjar Mountains and the sands of the Gulf Coast, this
five-star resort is located in the heart of the city's residential, government
and diplomatic quarter. The hotel's Palm Beach Club offers six floodlit tennis
courts, a 25-metre olympic size pool, a leisure pool, a kid's pool, a fully
equipped gym, sauna, Jacuzzi and easy access to the beach. Local sites of
interest include the Grand Mosque and Amouage Perfume Factory. 6 meeting rooms. Able to accommodate 400 theatre
style, 200 classroom, 700 reception, 450 banquet. Ballroom dimensions: 21 x 30m
with 4m ceiling height. 630 sq.m - divides into 3. Garden view, easy access
from parking area.


To work as a team member to
create the most professional and dynamic marketing team. To portrait a positive
and proactive attitude and contribute to develop an “easy to work with”
environment. To design printed and electronic communication produced for internal
and external customers under the Art direction and guidance of Assc DOM/DOSM.
To develop effective communication visuals and designs in line with IHG brand
standard guidelines. To
promote the desired work culture around the five core values of trust,
integrity, one team and services of the
InterContinental hotels and the brands ethos.



 



Essential Duties and Responsibilities


 

1.


Assume responsibility for preparation and
design of the internal and external communication collaterals

 


either printed or electronic.


35%

2.


To assume responsibility of guardian of IC/CP/ICRS/Al Badia
Golf Brand logos and sub-brand logos,

 


which includes responsibility for the correct use of all
F&B, SPA, Outlets logos and sub-brand logos in all

 


communication.


25%

3.


To assume and maintain guardianship of the IHG graphics
standards manual, ensuring that all suppliers

 


and partners adhere to these standards and procedures outlined
in this manual.


10%

4.


To undertake any reasonable tasks and secondary duties as
assigned by the DOMC/DOSM.


20%

5.


To provide courteous and professional service
at all times.


10%

 



Financial
Returns



 



Achieve
targets



·         Monitors existing collaterals and update information to
maximise business and streamline communication.



 



·         Services existing business through management of projects in
conjunction with the respective owner.(Internal-External)



 



·         Support to manage all departments’ expectations and deadlines.



 



Beat the competition



·         Design the best and most attractive and effective collaterals.



 



Confidential                                                                 Page 1                                                                09/07/2014







 



 



 



·         Monitors
competitor’s activities and assists in marketing intelligence.



 



·         Ensure up to date knowledge of market dynamics locally, regionally and internationally to provide valuable input towards
hotel’s strategy development plan.



 



·         Engage with guests and customers within the hotel, at client
events, industry gatherings and other social functions.



 



Achieve profit targets



·         Supports marketing through innovation and proactively.



·         Strategies your work.



·         Assess competitors ‘marketing data and provide feedback.



 



 



Operate Efficiently



·         Maintain an appropriate and updated trace file for the project.



·         Criticize and perfect your work.



·         Coordinate weekly/monthly reports on your activities.



·         Attend designated meetings.



 



Our
People



 



Love
our jobs



·         Comply with Time and Attendance Policies



·         Comply with Company Grooming Standards



·         Establish and maintain effective employee relations.



 



Live our Winning Ways



 



·         Appreciate the dynamic nature of the Hotel industry and extend
these service attributes to all internal customers



·         Foster and promote a cooperative working climate, maximizing
productivity and employee moral.



 



Create ‘Room to be yourself’



 



·         To attend and contribute to all staff meetings, departmental
and hotel trainings scheduled and other related activities



·         To attend and support social events as and when required



 



Develop our skills



·         Actively participate in training and development programs and
maximise opportunities for self development



 



·         Be familiar with all hotel services, features and local
attractions/activities to respond accurately to any guest inquiry.



 



Confidential                                                                 Page 2                                                                09/07/2014



 







 



 



 



Guest
Experience



 



Run
great hotels



 



·         To have a complete understanding of the Operations Manual and
comply to departmental Policies & Procedures



·         Familiarise yourself with the company values and model desired
behaviours



·         Perform tasks as directed by the Manager in pursuit of the
achievement of business goals



·         Comply with the Company’s Corporate Code of Conduct



·         Interfaces with operations on a timely basis



 



Make
the hotels great branded hotels



·         Assist with the preparation of new products and services.



 



·         Be familiar with all hotel services/features and local
attractions/activities to respond accurately to any guest inquiry.



 



Guest
love our hotel



·         Ensure that all incoming calls are answered within 3 rings with
proper greetings and telephone etiquette.



·         Monitor response time to messages, ensuring that all messages
are returned within 4 hours.



·         Promote positive guest relations at all times.



·         Monitor and handle guest complaints by following the company
procedures and ensuring guest satisfaction.



 



·         Demonstrate service attributes in accordance with industry
expectations and company standards including: o Being attentive to guests



 



o Accurately and promptly fulfilling guests requests however busy
and whatever time of day. o Anticipate
guests' needs



 



o Maintain a high level of knowledge which affects the Guest
experience o Demonstrating
a ‘service’ attitude



 



o  Taking appropriate action to resolve guest
complaints



 



Responsible
Business



Reduce our impact on the environment



·         Think before you print.



 



Support the community



·         Perform related duties and special projects as assigned.



·         Establish and maintain effective employee relations.



 



·         To obtain and maintain an awareness of community, business,
political and social factors, which may affect the hotel’s financial
objectives.



 



·         Work with other IHG properties and assist superiors including
regional sales personnel to market their properties



 



Confidential                                                                 Page 3                                                                09/07/2014







 



 



 



Manage
risk



 



·         Demonstrate understanding and awareness of all policies and
procedures relating to Health, Hygiene and Fire Life Safety



·         Familiarise yourself with emergency and evacuation procedures



 



·         Ensure all security incidents, accidents and near misses are
always logged in a timely manner and brought to the attention of the Line
Manager



·         To adhere to all internal control systems.



 



A safe hotel



·         Comply with Hotel Rules and Regulations and provisions
contained in the Employment Handbook



 



2.
REQUIRED COMPETENCIES, QUALIFICATIONS AND EXPERIENCE



Key Leadership Competencies



 



 


Cluster


 


Leadership Competencies


 


 


Importance Summary


 


 


 

 


 


 


 


 


 


 

 


 


Important


Very Important


Critical


 

 


 


 


 


 

1.


Team


-


Fostering Collaboration


 


 


 


x


 


 




Are you ready to be Graphic Designer at InterContinental Muscat?

 

What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

 

JOB LOCATION:

Set on 35 acres of lush palm gardens between the Hajjar Mountains and the sands of the Gulf Coast, this five-star resort is located in the heart of the city's residential, government and diplomatic quarter. The hotel's Palm Beach Club offers six floodlit tennis courts, a 25-metre olympic size pool, a leisure pool, a kid's pool, a fully equipped gym, sauna, Jacuzzi and easy access to the beach. Local sites of interest include the Grand Mosque and Amouage Perfume Factory. 6 meeting rooms. Able to accommodate 400 theatre style, 200 classroom, 700 reception, 450 banquet. Ballroom dimensions: 21 x 30m with 4m ceiling height. 630 sq.m - divides into 3. Garden view, easy access from parking area.


To work as a team member to create the most professional and dynamic marketing team. To portrait a positive and proactive attitude and contribute to develop an “easy to work with” environment. To design printed and electronic communication produced for internal and external customers under the Art direction and guidance of Assc DOM/DOSM. To develop effective communication visuals and designs in line with IHG brand standard guidelines. To promote the desired work culture around the five core values of trust, integrity, one team andservices of the InterContinental hotels and the brands ethos.

 

Essential Duties and Responsibilities

 

1.

Assume responsibility for preparation and design of the internal and external communication collaterals

 

either printed or electronic.

35%

2.

To assume responsibility of guardian of IC/CP/ICRS/Al Badia Golf Brand logos and sub-brand logos,

 

which includes responsibility for the correct use of all F&B, SPA, Outlets logos and sub-brand logos in all

 

communication.

25%

3.

To assume and maintain guardianship of the IHG graphics standards manual, ensuring that all suppliers

 

and partners adhere to these standards and procedures outlined in this manual.

10%

4.

To undertake any reasonable tasks and secondary duties as assigned by the DOMC/DOSM.

20%

5.

To provide courteous and professional service at all times.

10%

 

Financial Returns

 

Achieve targets

·         Monitors existing collaterals and update information to maximise business and streamline communication.

 

·         Services existing business through management of projects in conjunction with the respective owner.(Internal-External)

 

·         Support to manage all departments’ expectations and deadlines.

 

Beat the competition

·         Design the best and most attractive and effective collaterals.

 

Confidential                                                                 Page 1                                                                09/07/2014


 

 

 

·         Monitors competitor’s activities and assists in marketing intelligence.

 

·         Ensure up to date knowledge of market dynamics locally, regionally and internationally to provide valuable input towards hotel’s strategy development plan.

 

·         Engage with guests and customers within the hotel, at client events, industry gatherings and other social functions.

 

Achieve profit targets

·         Supports marketing through innovation and proactively.

·         Strategies your work.

·         Assess competitors ‘marketing data and provide feedback.

 

 

Operate Efficiently

·         Maintain an appropriate and updated trace file for the project.

·         Criticize and perfect your work.

·         Coordinate weekly/monthly reports on your activities.

·         Attend designated meetings.

 

Our People

 

Love our jobs

·         Comply with Time and Attendance Policies

·         Comply with Company Grooming Standards

·         Establish and maintain effective employee relations.

 

Live our Winning Ways

 

·         Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers

·         Foster and promote a cooperative working climate, maximizing productivity and employee moral.

 

Create ‘Room to be yourself’

 

·         To attend and contribute to all staff meetings, departmental and hotel trainings scheduled and other related activities

·         To attend and support social events as and when required

 

Develop our skills

·         Actively participate in training and development programs and maximise opportunities for self development

 

·         Be familiar with all hotel services, features and local attractions/activities to respond accurately to any guest inquiry.

 

Confidential                                                                 Page 2                                                                09/07/2014

 


 

 

 

Guest Experience

 

Run great hotels

 

·         To have a complete understanding of the Operations Manual and comply to departmental Policies & Procedures

·         Familiarise yourself with the company values and model desired behaviours

·         Perform tasks as directed by the Manager in pursuit of the achievement of business goals

·         Comply with the Company’s Corporate Code of Conduct

·         Interfaces with operations on a timely basis

 

Make the hotels great branded hotels

·         Assist with the preparation of new products and services.

 

·         Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.

 

Guest love our hotel

·         Ensure that all incoming calls are answered within 3 rings with proper greetings and telephone etiquette.

·         Monitor response time to messages, ensuring that all messages are returned within 4 hours.

·         Promote positive guest relations at all times.

·         Monitor and handle guest complaints by following the company procedures and ensuring guest satisfaction.

 

·         Demonstrate service attributes in accordance with industry expectations and company standards including: o Being attentive to guests

 

o Accurately and promptly fulfilling guests requests however busy and whatever time of day. o Anticipate guests' needs

 

o Maintain a high level of knowledge which affects the Guest experience o Demonstrating a ‘service’ attitude

 

o  Taking appropriate action to resolve guest complaints

 

Responsible Business

Reduce our impact on the environment

·         Think before you print.

 

Support the community

·         Perform related duties and special projects as assigned.

·         Establish and maintain effective employee relations.

 

·         To obtain and maintain an awareness of community, business, political and social factors, which may affect the hotel’s financial objectives.

 

·         Work with other IHG properties and assist superiors including regional sales personnel to market their properties

 

Confidential                                                                 Page 3                                                                09/07/2014


 

 

 

Manage risk

 

·         Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety

·         Familiarise yourself with emergency and evacuation procedures

 

·         Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager

·         To adhere to all internal control systems.

 

A safe hotel

·         Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook

 

2. REQUIRED COMPETENCIES, QUALIFICATIONS AND EXPERIENCE

Key Leadership Competencies

 

 

Cluster

 

Leadership Competencies

 

 

Importance Summary

 

 

 

 

 

 

 

 

 

 

 

 

Important

Very Important

Critical

 

 

 

 

 

 

1.

Team

-


' ' ' '