Duty Manager - Front Office - Crowne Plaza Hotel Dubai Festival City


Full job details

InterContinental Hotels & Resorts - Middle East & Africa
Job Type
Front Office
Job Level

Do you see yourself as
Duty Manager?


What's your passion?
Whether you're into scuba diving, golf or dancing the tango, at IHG we're
interested in you. We love people who apply the same amount of passion and
precision to their jobs as they do to their hobbies - people who put our guests
at the heart of everything they do. And we're looking for more people like this
to join our friendly and professional team.


The InterContinental
Hotels Group (IHG) properties in Dubai Festival City consist of three hotel
brands and a golf course. These include the luxury brand InterContinental, the
superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence
Suites and the 18 hole championship Al Badia Golf Club.  In addition to
over 1000 bedrooms, the four properties boast a selection of high quality
restaurants and bars, an impressive 3,800 square meter Event Centre across two
levels, the luxurious Spa InterContinental, state-of -the-art gymnasium
facilities, and swimming pool facilities. 


We are looking for
confident, sophisticated and internationally-minded people to join over 1200
colleagues who are committed to maintaining the highest standards of luxury,
quality and service which define our company.  We value the passion and
enthusiasm of our colleagues, and encourage you to share your passion when you
work with us.


At the moment we're
looking for a Duty Manager to join our energetic, enthusiastic and
passionate Front Office team at Crowne Plaza Hotel Dubai Festival City.


As a Duty Manager, under the general direction
of the Front Office Manager, you'll be
involved in all matters affecting guest service and hotel operations to ensure
guests receive prompt attention and personal recognition throughout the
hotel.  In addition, you'll respond to guest needs and resolves any issues
that may arise; supervise, direct and support Reception, Concierge,
Guest Relations and Reservations teams during peak periods, assist Guest
Relations in greeting, rooming, and sending off VIP guests, conduct daily
departmental briefings and provides input for regular Front Office
meetings.   You'll also check billing instructions and monitors guest
credit. Analyses and approves discounts and rebates, analyse the rate variance
report to ensure rooms revenue control.



Preferred candidates will have
a minimum 3 years experience in a hotel front office department with
experience in both front desk and reservations with a minimum 2 years experience
as a team leader, shift supervisor, assistant manager or duty manager. 
You'll have excellent customer relations, problem solving and time management
skills, have a working knowledge of hotel property management systems such as
Fidelio, Opera, Lanmark, etc. and an understanding of point of sales systems
such as Micros.


Ultimately, you will be able to demonstrate excellent written and
verbal communication in English. You will be a self-starter and you will be able to demonstrate understanding of the business and link
the business environment to IHG commitments; have a high level of drive for
results; will be adaptable and flexible with the ability to build relationships
in a multi-cultural environment and gain trust and support of team members and
senior managers.  You will have
exceptional planning, organizing and delegating skills with attention to
detail. You will have the ability to
handle guest requests and complaints and exhibit strong decision making skills
to deliver brand service standards resulting in highest guest satisfaction.  You will possess a high level of integrity to
lead by example and gain respect of peers and colleagues.

Female, Arabic Speakers preferred but not required.


In return we'll give you
a competitive tax-free financial and benefits package, hotel discounts
worldwide and the chance to work with a great team of people.


You’ll join a team
passionate about delivering memorable experiences that make our guests feel
special, making InterContinental Hotels Dubai Festival City a great place to
work. Most importantly, we’ll give you Room to be yourself


So what's your passion?
Please get in touch and tell us how you could bring your individual skills to
IHG.  To find out more about us or any other jobs with IHG please
look at


We are an equal
opportunities employer.

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