Assistant Housekeeping & Laundry Manager

Location
Seychelles
Salary
Negotiable
Posted
16 Sep 2016
Closes
14 Oct 2016
Ref
HKE2016-001
Job Type
Housekeeping
Sector
Hotel
Job Level
Management

 

  • Works with the appropriate departments of the hotel to obtain and disseminate all relevant information concerning arriving guests and with his team prepare guest stays meticulously.
  • Ensures that standards of excellence in guest service are maintained and regularly updated.
  • Develops improvement initiatives in product and services in response to guest requirements and evaluates outcome to determine if results have been achieved.
  • Ensures that guest’s expectations are anticipated, met at all times and even regularly exceeded.
  • Monitors guest satisfaction throughout their stays and take appropriate steps and immediate corrective measures where necessary.
  • Deals with all guest queries and complaints swiftly and efficiently.
  • Pro-actively leads a team of 25-30 members and HANDS-ON with the operations.