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Reservations Agent - Arabic Speaker - Rove Hotels (Emaar Hospitality Group)

Dubai, UAE

Full job details

Recruiter
Emaar Hospitality Group LLC
Posted
16/09/2016
Ref
Location
Dubai, UAE
Job Type
Front Office, Reservations Agent
Sector
Hotel
Job Level
Non-Management
 

SCOPE OF THE ROLE

To handle all Room Reservations and or inquiries pertaining to rates/packages/promotions through the telephone, fax, email & internet in a timely manner.

KEY RESPONSIBILITIES

  • Handles incoming reservations received through the following, and feeds these data into the PMS, correspondingly:
  • Telephone Facsimile E-mail/Internet
  • Processes amendments and cancellations and enters these in the computer
  • Replies to inquiries and reservations through facsimile and e-mail as received
  • Prepares, processes, accomplishes the following tasks:
  • Traces for the day Filing of all Reservation Correspondences
  • Maintains complete knowledge and comply with all departmental policies and procedures
  • Maintains complete knowledge of PMS and manual systems
  • Sets up work station with necessary supplies and resource materials; maintain cleanliness throughout shift
  • Answer telephone calls within 3 rings, using correct salutations and telephone Ascertain callers' needs through open-ended questions Access guest history records to best service guests; maintain accurate information in guest history files
  • Promote and sell holiday and other packages to callers requesting reservations on designated dates
  • Verify availability before confirming any reservation.  Suggest alternate dates for sold-out dates
  • Explain guarantee and cancellation policies to callers; assign confirmation/ cancellation numbers and relay such to caller
  • Set up proper billing accounts (i.e., share-withs, room/tax/incidentals, direct/special billing) / LPOs and process advance deposits according to Accounting policies and with proper authorizations

 

To explore Rove Hotels please visit www.rovehotels.com

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