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Barista - Crowne Plaza Doha - The Business Park

Doha

Full job details

Recruiter
Crowne Plaza Hotels & Resorts - Middle East & Africa
Posted
15/09/2016
Ref
DOH002153
Location
Doha
Job Type
Food & Beverage, Bartender
Sector
Hotel
Job Level
Non-Management
 

At Crowne Plaza® Hotels &
Resorts
our goal is to make business travel work. That’s where you come
in. When you’re part of the Crowne Plaza Hotels & Resorts brand you’re more
than just a job title.

 

At
Crowne Plaza we look for people who are dynamic, confident and ambitious;
people who excel in their role and help our guests succeed too.

 

You’ll
have ambition, talent and obviously, some key skills. Because, for this vital
role, we’re looking for someone who can:

 

1.    Deliver Food and Beverage service of high standard
and in accordance with departmental standards and procedures

2.    Communicates to his/her superior any difficulties,
guest comments and other relevant information 

3.    Establishes and maintains effective employee
working relationships

4.    Attends and participates in daily briefings and
other meetings as scheduled

5.    Attends and participates in training sessions as
scheduled

6.    Prepares for service by ensuring:

o   Grooming is impeccable and in accordance with ICHG
personal presentation standards

o   Outlet equipment is clean

o   Equipment is sorted and stored

o   Glassware is polished

o   Requirements for special occasions are ready

o   Music is on

o   Lighting is on

o   Outlet is ready for service and guest comfort

7.    Carries out effective service by ensuring:

o   Guests are greeted and seated

o   Daily beverage specials are explained and up-sold

o   Food orders are processed accurately

o   Trays and tray jacks are effectively used

o   Food and beverage orders are taken quickly

o   Payment methods are handled accurately

o   Working areas are cleaned and re-set quickly

o   Bar is clean

o   Used ashtrays are regularly cleaned

o   Guests are conversed with in relation to the food
and beverage products

8.    Carries out effective beverage service by ensuring:

o   Beverages are up-sold and regularly replenished,
abiding by responsible alcohol service regulations

o   Converse with Guests about wine, advising the types
and styles of wine, taking wine orders and serving wine

o   Promoting and selling cocktails to guests

o   Making and presenting cocktails

o   Coffee and tea is served hot and in accordance with
standard

9.    Patron care standards are adhered to by ensuring:

o   Guests are advised on alcoholic beverages

o   The strengths of alcohol is advised and guests are
advised as to their effect

o   Compliance with legal provisions of local liquor
codes

o   Level of intoxication of guests is assessed and
appropriate action taken

o   Advise guest on the hotel’s policy of smoking

o   Monitor factors which interfere with the total
experience of the guest

10.  Cellar operations are carried
our including:

o   Correct use of refrigeration system

o   Effective operation of the post-mix syrups bulk dispense
system

o   Operating the beer reticulation system

o   Adhering to stock control procedures

11.  Take appropriate action to
resolve guest complaints

 

 

In
return for your hard work, you can look forward to a highly competitive salary
and benefits package . What’s more, because your career will be as unique as
you are, we’ll give you all the tailored support you need to make a great
start, be involved and grow.

 

And
because the Crowne Plaza Hotels & Resorts brand belongs to the IHG®
family of brands, you’ll also benefit from all of the opportunities that come
from being part of a successful, global hospitality company with over 4800
hotels in over 100 countries around the world.

 





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