Beverage & Food Talent Coach - Wet Deck
Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with more than 1,270 properties in some 100 countries and over 180,000 employees at its owned and managed properties. Starwood is a fully integrated owner, operator and franchisor of hotels, resorts and residences under the renowned brands: St. Regis®, The Luxury Collection®, W®, Westin®, Le Méridien®, Sheraton®, Tribute Portfolio™, Four Points® by Sheraton, Aloft®, Element®, along with an expanded partnership with Design Hotels™. The Company also boasts one of the industry’s leading loyalty programs, Starwood Preferred Guest (SPG®).
Turn up the heat at W Dubai - Al Habtoor City, where style visionaries and cultural connoisseurs converge to redefine what’s new on the global stage. Part of the booming metropolis’ largest integrated urban resort, 33 floors of ever-evolving creative energy soar above bustling Sheikh Zayed Road and the new Dubai Water Canal.
Revel in level upon level of sensational elements, whether the 356 guestrooms and suites transforming sweet dreams into reality, epicurean pleasures, or sophisticated socializing. For momentous occasions, more than 1,000 square meters of function space can be configured to project maximum impact. But first, zoom up to the Welcome Desk on the 30th floor, where you’ll check in to panoramic views of shimmering skyline.
With our signature Whatever/Whenever® service and W Insider with the scoop and access on the city’s top spots and hidden gems, W Dubai is the pulse of next generation fashion, music and design.
50% of Time Spent
Supervises daily shift operations and ensures compliance with Food & Beverage policies, standards and procedures.
Reports and handles all complaints, concerns or special requests of guests.
Conducts daily briefings and shares important operational and guest information with the team.
Prepare staff rota/timesheets and ensure punctuality and management of meal breaks.
Allocate tasks to the team to ensure all duties carried out thoroughly and on time.
Coaches, trains and guides the team to enhance the skills of the team and ensures that established cultural and core standards are met.
Maximize financial performance of the division by driving upselling and control of operating expenses through effective management of inventory and cash control.
Ensure accurate and timely delivery of orders to guests whilst providing a distinctive experience.
30% of Time Spent
Observe physical condition of facilities and equipment in the venue and make recommendations for corrections and improvements as needed.
Solicits employee feedback and reviews employee satisfaction to identify and address employee problems or concerns.
Work harmoniously and professionally with co-workers.
Ensure to comply with the grooming standard.
20% of Time Spent
Performs additional duties within the F&B department and assists in the completion of administrative tasks and reports, mainly shift closing reports and handovers.
Ensure compliance with legislated health and safety requirements within the work place.
Conduct duties in a courteous, safe and efficient manner, in accordance with W Dubai HIDs, ensuring that the highest level of service and communication is maintained.
• H High school or equivalent education required
• College diploma/degree preferred
Experience • Must have at least 1 year experience in the position
• More experience preferred
Working with others
• W Look: appear confident, well-groomed.
• W Personality: warm, welcoming, smiling and pleasant
• “Never say” no attitude
• Exceed customer expectations
• Communicate with others
• Demonstrate team spirit and cooperation
• Act with professionalism & integrity
• Verbal and listening skills
Taking responsibility • Take ownership if needed
• Learn, develop and adapt to change
• Work independently
• Manage Time
• Attend to detail
• Take initiative