Guest Service Agent, Club Lounge - Wyndham Dubai Marina, UAE

Location
Dubai (City) (AE)
Posted
15 Sep 2016
Closes
13 Oct 2016
Ref
Guest Service Agent, Club Lounge - Wyndham Dubai
Sector
Hotel
Job Level
Non-Management

The Guest Service Agent, Club Lounge is responsible for taking care of the Executive Lounge and providing high quality customer service up to the Wyndham service standards. He/she is assisting the Front Office with check-in and check-out, as well as with various guest relations and arrangements. This role includes both Front Office and F&B related duties.

 

  • Taking responsibility of the high quality service in Executive Lounge
  • Assist with setting up the F&B in the lounge area
  • Providing in-room check ins
  • Allocating rooms, creating welcome letters and arranging amenities
  • Basic business center duties
  • Assisting with guest requests, order taking and arrangements 
  • Assisting the Front Office with check-ins and check-outs when required
  • Communicating all available services and promotions to the Club Lounge guests
  • Overseeing cleanliness of Club Lounge and reporting any maintenance issues.

Employment Disclaimer

In some locations around the world, Wyndham Hotel Group manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotel Group performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotel Group where Wyndham Hotel Group is serving only as the recruiter and will not be my actual employer.

Our ideal candidate has preferably:

  • Degree in hotel school or equivalent 
  • Previous work experience in hospitality industry, eg. guest relations or F&B
  • Outgoing personality and excellent communication skills
  • Fluent English
  • Previous knowledge of Opera PMS is considered a plus
  • Arabic, German or Russian language skills are a plus

Wyndham Hotel Group is the world's largest and most diverse hotel company with over 7,800 properties and 678,000 rooms in 72 countries. With highly recognizable brands and hotel choices in every category from upper-upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.