Housing & Welfare Manager
Full job details
Hotels Group, we own, operate and franchise more than 5000 hotels, offering more than half a million guest rooms in nearly 100 countries. By bringing
your expertise and passion to any one of our brands, you will help us achieve our
vision : to be the most preferred, admired and successful hotel company the
DUTIES & RESPONSIBILITIES
Specific Pre -
- Understand staffing
requirements in terms of Housing location and available location
- Plan areas, designs for
accommodating staff as per their respective entitlements in collaboration with
- Bring creativity and flair
to the required implementation of plans as required
- If required, conduct
snagging process and approve facilities after de-snagging
- Act as an advisor to the
first time implementation of plans as required
- Work with Procurement
regarding the available well as required resources
- Establish smart storage and
logistics procedures including staff transportation
- Manage the furnishing,
stocking process in setting up the new facilities
- Suggest any new ideas
important for the successful opening of relevant facilities
- Understand or design
available or required Standard Operating Procedures for ways of working in own
- Devise/ approve/ implement
operational manuals, brand service standards and job descriptions for each
section of the division
- Recruit key members of own
team as per IHG People tools in collaboration with Director of Human Resources
- Oversee recruitment,
induction and training of entire team alongside own key team members and Human
- Plan and oversee all
logistics in own department for a smooth and successful opening
- Ensure that the facilities
are well set up, logistics are available and the right quality of human
resources are recruited, trained and made enthusiastically ready for the
opening as per deadlines from Owning company, IHG and General Manager.
- Assist in the creation of and work within the established Housing
budget. Assist and advise the Director of HR with the items that need to be
considered while preparing the annual budget.
within departmental budgets through effective stock and cost controls and well
- It is
the housing manager’s responsibility to ensure that their establishment is run
efficiently, that standards of cleanliness and maintenance are upheld (in
rooms, bathrooms and public areas), that budgets are controlled and that their
teams of staff are well trained and managed.
all the housing related contracts on time before expiring (Outside housing, Transportation and pest
- Ensure that all inventory records for furniture equipment, linen and
other fixtures are maintained and kept up to date.
- Conduct final inventory check during the employee’s exit clearance
- Prepare energy consumption report every month for staff housing.
- Conduct daily inspections to the apartments to ensure the
cleanliness and the adherence to the rules and regulations
- Ensure that room(s) is/are ready for new arrivals in
accordance with established standards at least two days prior to their
- Receive new arrivals and pick them up from the airport.
- Interact with the hotel sports and social activities.
- Responsible for the efficient usage of the facilities
provided to the staff.
- Conduct spot checks at least 3 times per shift to ensure
staff locker rooms are clean, tidy and stocked.
- Organize quality fun events for keeping the community feeling
alive in the Housing facility.
- Ensure the coverage of the department during the absence
and the smooth operation of the accommodation.
the appearance, standards and performance of the Housing Team with an emphasis
on training and teamwork
departmental targets and objectives, work schedules, budgets, and policies and
colleague performance issues in compliance with company policies and procedures
team members have an up-to-date knowledge of all rooms
internal customers satisfaction levels and monitor trends with a focus on
good communication and work relationships in all hotel areas and with external
customers and suppliers
with the relevant Human Resources colleagues regarding creating a welcoming
environment for all incoming new hires.
and coordinate with DHR to arrange monthly welfare activities for colleagues.
- Handle the repair/maintenance requests with
the team and contractors as well with the Engineering team of the hotel.
awareness and reputation of the hotel and the brand in the local community and
promote team member involvement in local community.
timely, consistent and quality relations with the facility landlords and their
compliance with relevant town planning laws and hotel or company policies and
out monthly preventive maintenance and day today maintenance work to be
completed as per scheduled.
- Familiarize own self with
Company Health and Safety Policies and ensure relevant areas promote and comply
- Take responsibility to
rectify hazardous situations, reporting major areas of concern to your DHR/ General
- Familiarize self with
property safety, first aid and fire and emergency procedures and actively
enforce these in all areas of responsibility.
- Ensure security incidents
in your operational area are reviewed and corrective measures implemented to
prevent recurring incidents.
awareness of safety and security amongst the Colleagues in the Colleague’s
manage all emergency situation by notifying the relevant govt. authorities.
This is an important mid level management
position managing colleague accommodation, logistics and welfare facilities in
a mid to large size hotel or resort. This position leads Housing service
providers, cleaning, maintenance and Security Staff in the premises.
Do you have what it
takes to be a leader in the world's most global hotel company?
If so, make it happen
and apply now for a career with InterContinental Hotels Group, where a world of
personal and professional opportunities exist.
- Bachelor’s Degree from a reputed institution
- Professional experience in hotel housekeeping/
facilities management / as accommodation-in-charge for at least 2 to 3 years in
a similar environment.
- Good organisational skills
- High proficiency in Microsoft Office products
- Fluency in English is a must.