Housing & Welfare Manager


Full job details

InterContinental Hotels & Resorts - Middle East & Africa
Job Type
Human Resources
Job Level

At InterContinental
Hotels Group, we own, operate and franchise more than 5000 hotels, offering more than half a million guest rooms in nearly 100 countries.  By bringing
your expertise and passion to any one of our brands, you will help us achieve our
vision : to be the most preferred, admired and successful hotel company the
world over.


Specific Pre -
Opening Responsibilities

  •  Understand staffing
    requirements in terms of Housing location and available location
  • Plan areas, designs for
    accommodating staff as per their respective entitlements in collaboration with
  • Bring creativity and flair
    to the required implementation of plans as required
  • If required, conduct
    snagging process and approve facilities after de-snagging
  • Act as an advisor to the
    first time implementation of plans as required
  • Work with Procurement
    regarding the available well as required resources
  • Establish smart storage and
    logistics procedures including staff transportation
  • Manage the furnishing,
    stocking process in setting up the new facilities
  • Suggest any new ideas
    important for the successful opening of relevant facilities
  • Understand or design
    available or required Standard Operating Procedures for ways of working in own
  • Devise/ approve/ implement
    operational manuals, brand service standards and job descriptions for each
    section of the division
  • Recruit key members of own
    team as per IHG People tools in collaboration with Director of Human Resources
  • Oversee recruitment,
    induction and training of entire team alongside own key team members and Human
  • Plan and oversee all
    logistics in own department for a smooth and successful opening
  • Ensure that the facilities
    are well set up, logistics are available and the right quality of human
    resources are recruited, trained and made enthusiastically ready for the
    opening as per deadlines from Owning company, IHG and General Manager.
  • Assist in the creation of and work within the established Housing
    budget. Assist and advise the Director of HR with the items that need to be
    considered while preparing the annual budget.
  • Operate
    within departmental budgets through effective stock and cost controls and well
    managed schedules.
  • It is
    the housing manager’s responsibility to ensure that their establishment is run
    efficiently, that standards of cleanliness and maintenance are upheld (in
    rooms, bathrooms and public areas), that budgets are controlled and that their
    teams of staff are well trained and managed.
  • Renew
    all the housing related contracts on time before expiring  (Outside housing, Transportation and pest
    control treatment)
  • Ensure that all inventory records for furniture equipment, linen and
    other fixtures are maintained and kept up to date.
  • Conduct final inventory check during the employee’s exit clearance
  • Prepare energy consumption report every month for staff housing.
  • Conduct daily inspections to the apartments to ensure the
    cleanliness and the adherence to the rules and  regulations
  • Ensure that room(s) is/are ready for new arrivals in
    accordance with established standards at least two days prior to their
  • Receive new arrivals and pick them up from the airport.
  • Interact with the hotel sports and social activities.
  • Responsible for the efficient usage of the facilities
    provided to the staff.
  • Conduct spot checks at least 3 times per shift to ensure
    staff locker rooms are clean, tidy and stocked.
  • Organize quality fun events for keeping the community feeling
    alive in the Housing facility.
  • Ensure the coverage of the department during the absence
    and the smooth operation of the accommodation.
  • Monitor
    the appearance, standards and performance of the Housing Team with an emphasis
    on training and teamwork
  • Set
    departmental targets and objectives, work schedules, budgets, and policies and
  • Manage
    colleague performance issues in compliance with company policies and procedures
  • Ensure
    team members have an up-to-date knowledge of all rooms
  • Evaluate
    internal customers satisfaction levels and monitor trends with a focus on
    continuous improvement
  • Maintain
    good communication and work relationships in all hotel areas and with external
    customers and suppliers
  • Coordinate
    with the relevant Human Resources colleagues regarding creating a welcoming
    environment for all incoming new hires.
  • Initiate
    and coordinate with DHR to arrange monthly welfare activities for colleagues.
  • Handle the repair/maintenance requests with
    the team and contractors as well with the Engineering team of the hotel.
  • Develop
    awareness and reputation of the hotel and the brand in the local community and
    promote team member involvement in local community.
  • Maintain
    timely, consistent and quality relations with the facility landlords and their
  • Ensure
    compliance with relevant town planning laws and hotel or company policies and
  • Carry
    out monthly preventive maintenance and day today maintenance work to be
    completed as per scheduled.
  • Familiarize own self with
    Company Health and Safety Policies and ensure relevant areas promote and comply
    with them.
  • Take responsibility to
    rectify hazardous situations, reporting major areas of concern to your DHR/ General
  • Familiarize self with
    property safety, first aid and fire and emergency procedures and actively
    enforce these in all areas of responsibility.
  • Ensure security incidents
    in your operational area are reviewed and corrective measures implemented to
    prevent recurring incidents.
  • Maximize
    awareness of safety and security amongst the Colleagues in the Colleague’s
  • Effectively
    manage all emergency situation by notifying the relevant govt. authorities.


This is an important mid level management
position managing colleague accommodation, logistics and welfare facilities in
a mid to large size hotel or resort. This position leads Housing service
providers, cleaning, maintenance and Security Staff in the premises.

Do you have what it
takes to be a leader in the world's most global hotel company?

If so, make it happen
and apply now for a career with InterContinental Hotels Group, where a world of
personal and professional opportunities exist.

  • Bachelor’s Degree from a reputed institution
  • Professional experience in hotel housekeeping/
    facilities management / as accommodation-in-charge for at least 2 to 3 years in
    a similar environment.
  • Good organisational skills
  • High proficiency in Microsoft Office products
  • Fluency in English is a must. 

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