Information & Technology Director


Full job details

InterContinental Hotels & Resorts - Middle East & Africa
Job Type
IT, IT Manager
Job Level

At InterContinental
Hotels Group, we own, operate and franchise more than 5000 hotels, offering more than half a million guest rooms in nearly 100 countries.  By bringing
your expertise and passion to any one of our brands, you will help us achieve our
vision : to be the most preferred, admired and successful hotel company the
world over.



  • Understand
    and follow property designs in front and heart of houses as planned and
  • Review
    the construction, design and setting up phases
  • Oversee
    the laying out of technology related facilities
  • Act as
    an advisor to the first time implementation of plans as required
  • Suggest
    any new ideas important for the successful opening of relevant facilities
  • Effectively
    work with selected vendors to ensure quality from the outset through SMART
  • Understand
    or design available or required Standard Operating Procedures for ways of
    working Devise/ approve/ implement operational manuals, brand service standards
    and job descriptions for use of technology
  • Plan
    and recruit key member(s) of own team as per IHG People tools in collaboration
    with Director of Human Resources
  • Oversee
    recruitment, induction and training of own team and other teams on technology
    related courses
  • Participate
    in New Hire Induction of all colleagues in matters of Technology related
  • Plan and oversee all logistics
    in own department for a smooth and successful opening
  • Ensure that the facilities are well set up,
    logistics are available and the right quality of human resources are recruited,
    trained and made enthusiastically ready for the opening as per deadlines from
    Owning company, IHG and General Manager.
  • Initiate new technology planning, selection/specification process and
    implementation that would enhance business needs productivity
  • Perform an assessment of hotel needs, determine
    priorities, objectives, prepare ROI and create capital expenditure budget in
    accordance to the Global Technology Standards.
  • Ensure that the technology investments are well spent by effective
    decision-making, successful implementation, arranging and overseeing
    installation, hands on involvement, as well as directing support and
  • To sustain excellent
    relationship with vendors and interact positively to ensure that they meet or
    exceed contractual commitment, obtain quality service, support and pricing of
    technology projects and procurement.
  • Provide system
    training programs and manuals, arrange large group training sessions in
    coordination with the Training Manager in order to have productive operations
    of hotel systems.
  • Provide support,
    respond to problems, keep colleagues informed with the status of issues, and
    ensure solutions are consistent with the business needs and IHG policies.
  • Keep own self informed
    of new hotel technology accomplishment through online communication tools,
    demonstration and training.
  • Consistently provide quick resolutions, identify, analyse,
    solve issues creatively, effectively and quickly in consistent with the IHG
  • Monitor hotel technology (computer and Network) operation
    proactively to ensure minimal interruptions.
  • To develop and consistently enhancing best practice process
    in order to increase colleagues productivity and to provide seemly guest service
  • Enforce IHG technology policies and standards.
  • Ensure IT systems are compliant with IHG policies in support
    of local laws, regulations and industry requirements (e.g.PCIDSS, PII and Data
  • Maintain an accurate asset management of hardware and
  • Maintain
    an expert understanding of the property’s business needs, methodologies,
    strategies and upcoming projects. Keeps current with property, competitor and
    like industry uses of technology.



This is the top Information Technology job in a large full service,
luxury, or resort hotel and supervises Technology Department team.

Do you have what it
takes to be a leader in the world's most global hotel company?

If so, make it happen
and apply now for a career with InterContinental Hotels Group, where a world of
personal and professional opportunities exist.

  • A Bachelor’s Degree in Computer Sciences from a reputed institution
  • 3 to 5 years experience in a leadership role at a full service five star
  • Solid project management experience in organizing, planning and
    executing projects from conception through successful implementation
  • Effective verbal and written communication skills
  • Strong analytical and statistical skills demonstrated through previous
    experience of use of spreadsheets
  • Strong knowledge of hotel technology principles and practices
  • Strong business decision making skills. (MEA experience would be an
  • Familiarity with organization design models and decision-making
  • Effective presentation, communication, consulting and
    interpersonal/consensus building skills for the purpose of providing information to management and colleagues

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