Director of Resort Recreation


Full job details

InterContinental Hotels & Resorts - Middle East & Africa
Job Type
Leisure, Leisure Manager
Job Level

At InterContinental
Hotels Group, we own, operate and franchise more than 5000 hotels, offering more than half a million guest rooms in nearly 100 countries.  By bringing
your expertise and passion to any one of our brands, you will help us achieve our
vision : to be the most preferred, admired and successful hotel company the
world over.


Responsible for setting up and directing comprehensive and elaborate
luxury recreation, spa, salon and health club operations within the parameters
of the resort away from city.


Specific Pre - Opening Responsibilities

  •  Study the approved budget and ensure compliance
  • Set up products in consultation with Resort Manager/ General
  • Develop a competitive business/ operations and marketing plan
    for the products and services, and communicate this to the team
  • Devise/ approve/ implement operational manuals, brand service
    standards and job descriptions for each section of the division
  • Oversee procurement function and ensure business support,
    quality and cost effectiveness standards
  • Make, maintain and keep records as per financial standards
  • Recruit key members of own team as per IHG People tools in
    collaboration with Director of Human Resources
  • Oversee recruitment, induction and training of entire team
    alongside own key team members and Human Resources
  • Plan and oversee all logistics in own department for a smooth
    and successful opening
  • Ensure that the facilities are well set up, logistics are
    available and the right quality of human resources are recruited, trained and
    made enthusiastically ready for the opening as per deadlines from Owning
    company, IHG and General Manager.


  • Prepare and manage a business plan/ budget with measurable
    targets for all parameters set down by the hotel budget
  • Coordinate with Sales & Marketing to showcase the
    products and services effectively
  • Effectively monitor and analyze variations from the budget in
    terms of revenues and cost of sales etc.
  • Develop systems that measure the judicious use of resources
    within the department
  • Develop procedures that track, report on, and control the
    running costs of the department
  • Prepare financial reports
  • Ensure accurate point of sale operations with integrity.
  • Work within the company’s Human Resource Management System to
    ensure the departmental performance of staff is productive
  • Plan for staffing needs
  • Recruit in line with company guidelines
  • Prepare detailed orientation programmes for new colleagues
  • Maintain a comprehensive, current and guest focused set of
    departmental standards and procedures and oversee their implementation
  • Ensure training needs analysis of your departmental staff is
    carried out and training programmes are designed and implemented to meet needs
  • Deliver training
  • Actively work at developing your direct reports and identify
    high potentials
  • Plan bonus, commission and incentive schemes for sales staff
    in accordance with the marketing budget and hotel standards
  • Maintain remuneration scales in accordance with financial and
    marketing objectives
  • Develop procedures that track, report on, and control the
    running costs of the department
  • Maintain training records for all direct reports and ensure
    they do the same for their direct reports
  • Conduct probation and formal performance appraisal in line
    with company guidelines
  • Coach, counsel and discipline staff, providing constructive
    feedback to enhance performance
  • Approve leave requests after considering peaks and troughs in
    the business 
  • Regularly communicate with colleagues to maintain positive
  • Ensure a thorough set up for quality products and services
    covering the pools, beach, health club. salon and spa.
  • Ensure attentive, personalised and prompt services for the
    guests at all times.
  • Design and arrange for creative and enjoyable services for
    the Resort guests that add value to their overall stay.
  • Source external entertainment service providers which offer a
    unique experience to guests in comparison to competitors
  • In his/ her own interaction with guests:
  • Respond quickly to guest requests in a friendly manner.
    Follow up to ensure guest satisfaction.
  • Effectively communicate with  guests to nurture professional rapport and
    seek feedback to proactively enhance services
  • Implement and maintain acceptable accounting practices as
    required by company policy and procedures.
  • Develop and implement financial control procedures and
    systems; maintain records for internal and external audits; ensure compliance
    with government regulations and contractual agreements.
  • Participate in local recognised professional and industry
  • Manage hotel contracts (example: vendor leases and/or service
  • Familiarize self with Company Health and Safety Policies
    and ensure your areas promote and comply with them
  • Familiarize self with property safety, first aid and
    fire and emergency procedures and actively enforce these in your area of
  • Perform other duties as assigned. May also serve as manager
    on duty.

A visionary leader accountable for the overall recreation
aspect of the resort whereby helping to

provide a healthy, enjoyable and
memorable stay for the resort guests and visitors.

Do you have what it
takes to be a leader in the world's most global hotel company?

If so, make it happen
and apply now for a career with InterContinental Hotels Group, where a world of
personal and professional opportunities exist.

  • Bachelor’s degree / higher education qualification
  • Qualifications in Spa Management from a reputable institute
  • 3 to 5 years leadership, pre- opening experience of a luxury
    recreation facility of a five star resort
In order to look the part, the candidate must:
  • Be highly fit, presentable and well groomed
  • Personable and pleasing personality
  • A natural sales person with the ability to introduce and sell
    recreation facilities
  • A true entertainer at heart


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