Housekeeping Office Coordinator

Dubai, UAE
Competitive package

Full job details

Kempinski Hotel & Residences Palm Jumeirah Dubai
Dubai, UAE
Job Type
Housekeeping, Housekeeping Attendant
Job Level


Provide clerical/secretarial and administrative support for the housekeeping department, including typing, computer input, filing, tracing, answering telephones, printing reports, payroll, maintaining employee files and departmental record logs.



Maintain complete knowledge of:

  • All hotel features/services, hours of operation.
  • All hotel room types, numbers/names, layout, appointments, amenities and locations.
  • Housekeeping services available for guests.
  • Available laundry/dry cleaning services and hours of operation.
  • Meet with Housekeeping supervisor/departing supervisor to review business status and follow up actions.
  • Access all functions of computer system in accordance with departmental specifications.
  • Set up work station with necessary supplies, maintain cleanliness throughout shift.
  • Legibly complete requisition for additional supplies/materials and submit to manager.
  • Maintain updated resource materials on all vendors and information to accommodate guest inquiries.
  • Review designated in-house guest list and be familiar with guests' names and room locations.
  •  Print designated reports and distribute accordingly.
  • Update room status report in accordance with departmental procedures.
  • Contact floor supervisor to resolve floor discrepant rooms.
  • Monitor and track status of out of order rooms; update accordingly.
  • Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work submitted.
  • Communicate departmental and guest needs as they arise with respective Housekeeping personnel.
  • Document pertinent information in departmental log book.
  • Maintain security and accurate record of all guest room keys issued to Housekeeping staff.
  • Issue housekeeping items to Floor Attendants for delivery to guest rooms. Follow up on return of items.
  • Accommodate all guest requests expediently and courteously.
  • Follow up with designated hotel personnel to ensure completion of request.
  • Closely monitored and followed Triton and Opera
  • Inventory and management of stock control.       


  • International etiquette
  • Team building skills
  • Planning/organisation skills
  • Problem solving skills
  • Adaptability
  • Flexibility
  • Initiative
  • Results oriented
  • Pro-active hospitality skills including guest service skills

Languages:  Ability to work and communicate in a multinational environment. English is a must, Additional language is beneficial