banner-new

Housekeeping Office Coordinator

Dubai, UAE
Competitive package

Full job details

Recruiter
Kempinski Hotel & Residences Palm Jumeirah Dubai
Posted
13/09/2016
Ref
Location
Dubai, UAE
Job Type
Housekeeping, Housekeeping Attendant
Sector
Hotel
Job Level
Non-Management
 

SCOPE

Provide clerical/secretarial and administrative support for the housekeeping department, including typing, computer input, filing, tracing, answering telephones, printing reports, payroll, maintaining employee files and departmental record logs.

 

MAIN RESPONSIBILITIES

Maintain complete knowledge of:

  • All hotel features/services, hours of operation.
  • All hotel room types, numbers/names, layout, appointments, amenities and locations.
  • Housekeeping services available for guests.
  • Available laundry/dry cleaning services and hours of operation.
  • Meet with Housekeeping supervisor/departing supervisor to review business status and follow up actions.
  • Access all functions of computer system in accordance with departmental specifications.
  • Set up work station with necessary supplies, maintain cleanliness throughout shift.
  • Legibly complete requisition for additional supplies/materials and submit to manager.
  • Maintain updated resource materials on all vendors and information to accommodate guest inquiries.
  • Review designated in-house guest list and be familiar with guests' names and room locations.
  •  Print designated reports and distribute accordingly.
  • Update room status report in accordance with departmental procedures.
  • Contact floor supervisor to resolve floor discrepant rooms.
  • Monitor and track status of out of order rooms; update accordingly.
  • Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work submitted.
  • Communicate departmental and guest needs as they arise with respective Housekeeping personnel.
  • Document pertinent information in departmental log book.
  • Maintain security and accurate record of all guest room keys issued to Housekeeping staff.
  • Issue housekeeping items to Floor Attendants for delivery to guest rooms. Follow up on return of items.
  • Accommodate all guest requests expediently and courteously.
  • Follow up with designated hotel personnel to ensure completion of request.
  • Closely monitored and followed Triton and Opera
  • Inventory and management of stock control.       

Competencies:​

  • International etiquette
  • Team building skills
  • Planning/organisation skills
  • Problem solving skills
  • Adaptability
  • Flexibility
  • Initiative
  • Results oriented
  • Pro-active hospitality skills including guest service skills

Languages:  Ability to work and communicate in a multinational environment. English is a must, Additional language is beneficial

 

    side-version2