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Restaurant Hostess

United Arab Emirates (AE)
Competitive Package

Full job details

Recruiter
Kempinski Hotel & Residences Palm Jumeirah Dubai
Posted
13/09/2016
Ref
Preferably Russian Speaker
Location
United Arab Emirates (AE)
Job Type
Food & Beverage
Sector
Hotel
Job Level
Non-Management
 

Job Description

 

Scope:

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.

 

Main Responsibilities:

  • Responsible to Assistant Restaurant Manager / Restaurant Manager
  • Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
  • A courteous, professional and efficient service is provided at all times.
  • All duties and tasks are performed as per the tasks required at the outlet.
  • Be knowledgeable of all services and products offered by the hotel.
  • Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
  • Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
  • Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
  • Ensure that the place of work and surrounding area is kept clean and organized at all times.
  • Successfully perform opening and closing procedures established for the assigned outlet
  • Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
  • Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
  • Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
  • Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
  • Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
  • Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
  • Undertake reasonable tasks and secondary duties as assigned by the Department Head.
  • Respond to any changes in the department as dictated by the hotel management.
  • Assist in carrying out scheduled inventories of products and operating equipment.
  • Perform any other assigned reasonable duties and responsibilities as assigned.
  • Project at all times a positive and motivated attitude and exercise self-control.
  • Maintain and update the restaurants guest history.
  • Maintain a legible and up to date reservation book.
  • Maintain and coordinate the printing of the respective restaurant menus.
  • Maintain excellent communication to all related departments i.e

o   Guest Services and Concierge departments

o   Restaurant Reservations

o   All other F&B outlets, In Room dining and Banquet Service

Competencies:

Team-oriented, International etiquette, Hotel industry knowledge, Flexibility, initiative, result-oriented.

Languages:

Ability to work and communicate in a multinational environment. English is a must, Additional language is beneficial