Laundry Manager - Crowne Plaza Doha - The Business Park


Full job details

Crowne Plaza Hotels & Resorts - Middle East & Africa
Job Type
Job Level


the general direction of the Executive Housekeeper, and within the limits of
established InterContinental Hotels Group and hotel’s policies and procedures,
oversees and directs the day to day operation of Laundry Department and
maintains the overall efficiency.


At Crowne
®, we want our guests to
feel able to do their best, achieve their goals and be recognized for their
success.  To help them, we need you to
stay One Step Ahead and:

  • Create Confidence – by being an
    expert at what you do; by acting and looking the part and adapting your
    style to match your guests’ pace in all you do.
  • Encourages Success – by supporting and
    respecting your guests and their goals; by recognizing them and making
    them feel valued and important and offering thoughtful choices to help them
    feel restored and balanced.
  • Make It Happen – by being perceptive to your guests’ needs; by taking ownership for
    getting things done and working seamlessly with others to help guests be
  • Duties and Responsibilities

    1.     Posses a complete
    knowledge of washing, spotting, starching, dry-cleaning and pressing techniques

    2.     Ensure that all
    items laundered and dry cleaned within the hotel’s laundry are finished to the
    highest standard achievable and returned to the guests or staff in immaculate

    3.     Organise movement
    of dirty and clean laundry and of guest valet service

    4.     Ensure all damaged
    linen and uniforms are sent to the uniform room for repairs or discarding

    5.     Control and record
    chemical consumption and reorder as required

    6.     Assist in
    maintaining records of stock and equipment

    7.     Supervise all
    employees with the Laundry Department

    8.     Ensure an accurate
    valet delivery

    9.     Ensure daily
    production records for linen and uniforms are maintained

    10.  Ensures that
    regular preventive maintenance is carried out and reduce downtime with proper
    coordination with the maintenance department

    11.  Works with Human Resource Manager to ensure the departmental performance
    of staff is productive

    12.  Works with superior in the preparation and management of the
    department’s budget.


    1.     Comply with Hotel Rules and Regulations and
    provisions contained in the Employment Handbook 

    2.     Comply with Company Grooming Standards at all
    times to portray a professional image of self and the hotel.

    3.     Comply with Time and Attendance Policies set
    by the hotel.

    4.     Actively participate in training and
    development programs and maximize opportunities for self-development

    5.     Demonstrate understanding and awareness of
    all policies and procedures relating to Health, Hygiene and Fire Life Safety

    6.     Familiarize yourself with emergency and
    evacuation procedures

    7.     Ensure all security incidents, accidents and
    near misses are always logged in a timely manner and brought to the attention
    of the Line Manager

    8.     Comply with the Company’s Corporate Code of

    9.     Familiarize self with the company values
    (Great Hotels Guests Love) and model desired behaviors (Winning Ways, Room to
    be Yourself) and ways of working (IHG Wheel).

    10.  Perform all tasks as directed by the Manager
    in pursuit of the achievement of business goals


    The above is designed to help you in the understanding
    of the role and is not intended to be a definite list of your duties, as
    flexibility in meeting company and guest needs is required by all employees

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