Executive Housekeeper

Location
Constance Moofushi, Maldives
Posted
09 Sep 2016
Closes
07 Oct 2016
Sector
Hotel
Job Level
Management

KEY RESPONSIBILITIES:

Customer Service

  • Work with the appropriate departments of the hotel to Obtain and disseminate all relevant information concerning arriving guests and with his team prepare guests ‘stays meticulously.
  • Ensure that standards of excellence in customer service are maintained and regularly updated.
  • Develop Changes in product and services in response to customer requirements and evaluate against their improvement to the service.
  • Ensure that guest’s expectations are anticipated, met at all times and even regularly exceeded.
  • Monitor guests’ satisfaction throughout their stays and take appropriate steps and immediate corrective measures where necessary.
  • Deal with all guests’ queries and complaints swiftly and efficiently.

Maintenance of facilities

  • With the Maintenance Manager of the hotel, set-up and monitor a proper preventive maintenance program in order to ensure that the grounds, buildings and equipment and their dependencies are always meticulously maintained and in excellent running order at all times.
  • Ensure that any breakdown of equipment and services are immediately reported and dealt with swiftly and efficiently.
  • Ensure that in the context of the operations, all standards of management for the environment and its related legislation are strictly observed.

Human Resources

  • Through proper communication ensure that staff members have all the information they require in order to provide excellent customer service at all times.
  • Ensure that all sections have the appropriate staffing levels for efficient operations while achieving set employee productivity targets.
  • Constantly monitor staff morale to ensure that the personnel is kept in an appropriate state of discipline, motivation and commitment to the objectives of the organization at all times.
  • Ensure that the personnel receive appropriate and adequate training in order to achieve the desirable level of performance in the execution of their duties.
  • Regularly appraise his immediate collaborators in order to feedback to them essential information to enable them to constantly improve their performance.
  • Implement Disciplinary and grievance procedures in conjunction with the human Resources department.
  • Create the necessary conditions for productive work, and working, evaluated to achieve objectives to satisfy qualities and standards of performance.
  • Use effectively, monitor and control Manpower and natural resources to balance both budgetary requirements and customer needs.
  • Enforce adherence of employees to the dress, appearance and conduct codes established by the hotel.

Reporting

  • Regularly participate in Management and Coordination Meetings organized by the General Manager or his representative as required.
  • Report on the administration and operation of the department on a regular basis as per established policies.

Safety Practices

  • Ensure and maintain that Health and Safety practices are followed at all times.
  • Adhere to fire alarm or any emergency statutory procedures in the event of fire.
  • Promote Energy efficiency and environment and identify improvement to support the Green Globe Policy.

Budget monitoring and Control

  • Ensure that all Hotels Constance financial control policies and procedures are strictly adhered to.
  • Through constant monitoring, ensure that all elements of costs are kept within acceptable limits and initiate any corrective measures whenever necessary (Expenditure & Opex & Uniform).
  • Control the inventory of linen supplies, amenities and uniforms.