Waiter / Waitress

5 days left

Location
Dubai (Emirate) (AE)
Posted
08 Sep 2016
Closes
06 Oct 2016
Sector
Restaurant
Job Level
Non-Management

Job Title: Waiter / Waitress

Position Type: Full Time

Reporting To: Restaurant Manager / Head Waiter

Objectives

  • To provide the best possible service to our guests in accordance with our cycle of service; serve customers in a professional, efficient and courteous manner;
  • To be fully familiar with every beverage and dish served in the Bar and Restaurant and to provide explanations as requested;
  • To treat our guests like Superstars!

Duties

  • To follow our Cycle of Service at all times;
  • To clean agreed designated areas, in accordance with laid-down procedures, morning/evening routines and hygiene requirements;
  • To change table linen as required and ensure dirty or damaged linen is counted;
  • To ensure that table set up and decorations are fresh and comply with agreed standards;
  • To set tables to laid-down standards, ensuring that all items used are clean, undamaged and in a good state of repair (report any damages to the Head Waiter);
  • To ensure sideboards on stations are adequately stocked with replacement cutlery, linen or other established needs, be they food or equipment;
  • To guide guests during their dining experience (menu and ingredient knowledge);
  • To take orders from guests and ensure these are executed in an accurate and efficient manner;
  • To be fully knowledgeable with the composition of all menu items;
  • To serve food and beverages in accordance with laid-down standards, but above all in a professional, courteous manner;
  • To clean tables and ensure they are cleaned as soon as it is apparent that customers have finished their food or drink with an acceptable balance between speed, yet allowing customers to finish their meal without feeling rushed;
  • To ensure that customers are correctly charged, present the bill and take payment from the customer, in accordance with the procedures of the establishment;
  •  At all times to be aware of and practice good customer relations, assisting the guest in any way which does not adversely affect other customers;
  • To attend all compulsory training sessions;
  • To be continually aware of, and maintain, the highest standards of personal hygiene and dress code;
  • To report any suspicious packages or parcels to management without delay;
  • To take part in any fire or evacuation drills and ensure complete familiarization with all exits, including those normally used by customers, as well as fire escapes;
  • Carry out any other reasonable request asked by the management ​