Head Waiter / Waitress

6 days left

Dubai (Emirate) (AE)
08 Sep 2016
06 Oct 2016
Job Level

Job Title: Head Waiter / Waitress

Position Type: Full Time

Reporting To: Restaurant Manager


  • To assist the Restaurant Manager in the organization and supervision of service in the Restaurant;
  • To assist the Restaurant Manager in preparing  the Restaurant, including all necessary mise-en-place for service; 
  • To be fully familiar with every dish served in the Restaurant and to provide explanations as requested;
  • To treat our guests like Superstars!


  • To follow our Cycle of Service at all times;
  • To ensure that the service is at all times performed in a professional manner and to the style as specified by the Restaurant Manager;
  • To supervise cleaning of the agreed designated areas, in accordance with laid-down procedures, morning/evening routines and hygiene requirements;
  • To assist with mise en place through distribution of tasks and to ensure the monitoring and completion of tasks is done properly and within the time allocated;
  • To supervise  the change of the table linen as required and ensure dirty or damaged linen is counted and exchanged for clean, usable items;
  • To take responsibility for service in the designated area of the Restaurant during the shift.
  • To assist the Restaurant Manager in the preparation and presentation of training programs, briefings and SOP’s
  • To monitor sideboards and stations and ensure they are adequately stocked with replacement cutlery, linen or other established needs, be they food or equipment;
  • To supervise the taking of order by the waiters from customers and ensure these are given to the appropriate person to execute;
  • To be totally familiar with the composition of all menu items;
  • To supervise the serving of food and beverages in accordance with laid-down standards, but above all in a professional, courteous manner;
  • To ensure that the tables maintenance is always respected and that our guests are always at ease and comfortable when sat down at the table;
  • To ensure that customers are correctly charged, present the bill and take payment from the customer, in accordance with the procedures of the establishment;
  • At all times to be aware of and practice good customer relations, assisting the guest in any way which does not adversely affect other customers;
  • To redirect customer complaints to the restaurant manager/General manager;
  • To carry out on-the-job training to ensure subordinate staff can carry out their duties effectively;
  • To be continually aware of, and maintain, the highest standards of personal hygiene and dress code;
  • To ensure that any subordinate staff adhere to, and maintain, the highest possible standards of personal hygiene and dress code;
  • To attend meetings and training courses as required;
  • To report any suspicious packages or parcels to management without delay;
  • To take part in any fire or evacuation drills and ensure complete familiarization with all exits, including those normally used by customers, as well as fire escapes;
  • Carry out any other reasonable request asked by the management ​