Front Office Receptionist
7 days left
- Job Level
We are looking for an experienced Receptionist to join our dynamic team. The ideal candidate should be young with an enthusiastic attitude to take on a challenging and extremely busy Front Office environment. Knowledgeable in Opera system.
Main Duties & Responsibilities:
Greets guest upon arrival ensuring they feel expected and welcome.
Ensures that the guest receives the accommodation he/she is expecting.
Maintains an up to date knowledge of the hotel and local services and supplies information to respond to guest queries.
Maintains an awareness of guest profiles through the Opera system guest history.
Deals swiftly, efficiently and sensitively to the guest complaints and ensures follow through.
Using computerized Front office systems. Process accounts from check-in through to check-out, ensuring accurate posting of food and beverage and ancillary charges.
Receives payments by cash, cheque, credit card or account, adhering to the company credit policy at all times.
Accurately administers front desk clerical systems and procedures.
Provides currency exchange service.
Ensures balance of accounts of the days business at end of shift.
Complies with all laid down system and procedures.
Records all instances of refused business, with reasons of refusal.
Regularly checks the reception is organized and operating in an efficient standard and checklists are completed and forwarded to Front Office Manager.
Promotes the hotel outlets and special events at all times.
Maintains awareness if sales opportunities, maximizing revenue meeting or exceeding guest expectations.
Maintains an awareness of competitor rates and occupancy levels.
Maintains an awareness of rate levels to be sold on a daily basis and occupancy level.
Co-operates in the performance of any reasonable task requested by the Management.
Adheres to all hotel policies and procedures.