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Reservation Agent

Dubai, UAE
Competitive Package

Full job details

Recruiter
Kempinski Hotel & Residences Palm Jumeirah Dubai
Posted
05/09/2016
Ref
Location
Dubai, UAE
Job Type
Front Office, Reservations Agent
Sector
Hotel
Job Level
Non-Management
 

Job Description

 

SCOPE: The incumbent of this position is responsible to materialize the maximum number of requests and reservations. 

Duties & Responsibilities:

  • Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
  • Ensure clients’ satisfaction and adherence to Kempinski service standards.
  • Follow internal credit policy.
  • Follow up on lost business and bring information about them to the knowledge of the department superiors.
  • Spot-check reservations made the previous day and check all VIP arrivals.
  • Follow the internal up-sell programme for Reservations department.
  • Perform any other duties as assigned to them by management.

Competencies : International etiquette,  Planning/organisation skills, Adaptability, Flexibility, initiative and Results oriented

Languages

Ability to work and communicate in a multinational environment. English is a must, Additional language is beneficial