Restaurant Manager at Crowne Plaza Dubai


Full job details

Crowne Plaza Hotels & Resorts - Middle East & Africa
Job Type
Food & Beverage, Food & Beverage Manager
Job Level
Crowne Plaza Dubai is an upscale hotel brand located along the business area of
Sheikh Zayed Road with over 568 rooms, 13 international restaurants and bars,
and has one of the largest meeting, conference and banqueting facilities in the

We are looking for reassuring, social, goal-oriented,
dynamic, confident people to join around
700 colleagues who are committed to maintaining the highest standards of
quality and service which define our company.  We value the passion and
enthusiasm of our colleagues, and encourage you to share your passion when you
work with us.

the moment, we are looking for a Restaurant Manager to join our enthusiastic, warm and
friendly Food & Beverage team at Crowne Plaza Dubai, who will manage the
efficient operation of the Chamas
Churrascaria and Bar.

Chamas translated from Portuguese means flames and
the theme runs throughout the restaurant with open live cooking and warm
lighting and interior. The traditional Churrascaria invites you to an
extraordinary experience in vibrant ambiance with a live band sweeping you away
with hot Samba rhythms in Dubai.  18
different cuts of finest meat, marinated and freshly barbequed are served on
skewers by passadores, traditional meat waiters, directly at your table. An
extensive salad bar and hot buffet complements the feast. Alongside the
restaurant there is an intimate bar area with dark brown sofas and high
mahogany tables and chairs.  Our
sumptuous Friday brunch at Churrascaria offers an additional choice of
seafood comprising lobster, shrimp and mussels - leaving really nothing to wish
for. (for more information visit

Position Summary
In this position, you
will effectively oversee operations of Chamas, to ensure
customer service is at its best. You will be responsible for maximizing all
revenue opportunities, serving all food and beverage as required by hotel brand
standards and maintaining overall levels of courtesy, service and
cleanliness. You will be responsible for managing and motivating your
team.  You will be required to ensure that all staff within your
department are adequately trained and developed in line with company
policy. You will actively guide and direct the whole team to ensure
consistency of brand standards and a high level of performance and service
delivery. You will be able to understand, analyze and interpret
outlet Profit & Loss data. You will work closely with other outlet managers
to deliver improvement of overall F&B Department.  You will anticipate market changes, review
operations when necessary and conduct competitor analysis and industry trend.  You will handle guests’
complaints in a professional manner and ensure great customer

Required Experience and Qualifications
Preferred candidate must
have strong knowledge and experience in authentic Brazilian restaurant
operations, has extensive wine and bar knowledge, fluent in Portuguese
language; and will have previous experience in managing

Importantly, we are looking
for an F&B professional with passion and energy that can lead and develop a
great team and drive excellent service quality. Having an eye for detail and
creativity to look at things differently will be a key to developing the Food
and Beverage Experience.  An outgoing
personality is also very important.  This
'hands-on' role involves enforcing company standards and policies and high
levels of customer service.

Ultimately, you will be
able to demonstrate excellent written and verbal communication in English. You
will be a self-starter and you will be able to demonstrate understanding of the
business and link the business environment to IHG commitments; have a high
level of drive for results; will be adaptable and flexible with the ability to
build relationships in a multi-cultural environment and gain trust and support
of team members and senior managers.  You
will have exceptional planning, organizing and delegating skills with attention
to detail.  You will have the ability to
handle guest requests and complaints and exhibit strong decision making skills
to deliver brand service standards resulting in highest guest
satisfaction.  You will possess a high
level of integrity to lead by example and gain respect of peers and colleagues.


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