Telephone Operator

7 days left

Location
Doha
Salary
Attractive salary & benefits
Posted
05 Sep 2016
Closes
03 Oct 2016
Sector
Hotel
Job Level
Non-Management

Shangri-La Hotel Doha is located in the heart of the premier business district; West Bay is the first choice for international business travelers amongst other luxury hotels in Doha. Shangri-La Hotel, Doha delivers a unique blend of Asian and Qatari Hospitality. The luxurious accommodation and lifestyle facilities are complimented with the most exciting collection of dining and entertainment choices, offering exceptional value. 

DUTIES:

  • Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines.
  • Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
  • Review shift logs/daily memo books and document pertinent information in logbooks.

REQUIREMENTS:

  • At least 2 years experience in a similar position in 5* hotel
  • Excellent communication skills in English (oral and written). Arabic speaker an advantage.
  • Flexible and has high attention to details
  • Good guest engagement skills
  • Highly motivated and passionate about the job and his/her career
  • Vibrant, cheerful and dynamic