Housekeeping Supervisor - Wyndham Dubai Marina, UAE

6 days left

Location
Dubai (City) (AE)
Posted
05 Sep 2016
Closes
03 Oct 2016
Ref
Housekeeping Supervisor - Wyndham Dubai Marina
Job Type
Housekeeping
Sector
Hotel
Job Level
Non-Management

The housekeeping supervisor is responsible for helping the executive housekeeper ensuring the operation of the housekeeping and laundry department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

  • Ensure that employees are at all times attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

  • Act on behalf of the Executive Housekeeper or Assistant Executive Housekeeper if necessary.

  • Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.

  • In the absence of the Executive Housekeeper or Assistant Executive Housekeeper, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.

  • Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.

  • Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.

  • Maintain key control.

  • Handle items for "Lost and Found" according to the standards.

  • Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.

  • Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.

  • Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.

  • Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.

  • Initiate work orders for repairs and maintenance and forward to Engineering.  Follow through on each work order until completed.

  • Assist with training of Housekeeping staff.

  • Ensure completion of cleaning projects on a biannual basis.

  • Ensure overall guest satisfaction.

 

Our ideal candidate has preferably:

  • Degree in Hospitality Management or similar
  • Previous supervisory work experience
  • Work experience in 4* or 5* hotels
  • Excellent training skills
  • Fluent English

 

Wyndham Hotel Group is the world's largest and most diverse hotel company with over 7,800 properties and 678,000 rooms in 72 countries. With highly recognizable brands and hotel choices in every category from upper-upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.