Welcomer / GSA / Receptionist (Arabic Speaking)

5 days left

Location
The Welcomer is always present at the lobby to welcome guests into the hotel
Posted
05 Sep 2016
Closes
03 Oct 2016
Ref
GSA16
Sector
Hotel
Job Level
Non-Management

Main Duties

  • Grooming/Attitude: The welcomer will keep at all times a perfect grooming (uniform, tag, make up, tidy hair…).
  • Greeting/Attitude: Always keep a smile on.  A positive attitude is a must for all welcomers.
  • Follow up: The welcomer will act quickly and efficiently, following the instructions received by her/his supervisor.
  • C/I & C/O: The welcomer will ensure that all C/I and C/O are made in line with the standards established. She/he will be especially attentive on the audit, immigration & guest history issues. She/he will then ensure that the operations handled by her/his own are fully completed and correct.
  • Communication: She/he will be attentive to all information received during the different briefings: daily morning Supervisor briefing, FO handover briefing (for afternoon shift) & Front Desk Committee. She/he will be active and dynamic in participating in these different discussion opportunities. During his/her shift, she/he will report quickly any problem or question to her/his supervisor. The welcomer will read the reception logbook at the beginning of shift, follow up and keep it updated during his/her shift.
  • Immigration records: The welcomer will ensure that all the guests who checked in during her/his shift are fully recorded the same day on the accurate immigration reports (CID as per UAE law).
  • Guest requests follow up: The welcomer will be ready to help the guest with any request.
  • Handover: At end of shift, the welcomer will clear her/his station and do a full and detailed handover with the following shift. She/he will check in details that her/his cashier report is correct, with all the backups attached.
  • Selling / Up-selling: The welcomer will take every opportunity to sell the hotel facilities and services to the guests.
  • Privacy: The welcomer will be attentive to respect the privacy/confidentiality of all the hotel patrons.

 

Skills

  • ARABIC speaking is mandatory
  • Prior experience in a 5 star hotel is a must
  • Familiar with Opera system
  • UAE experience a plus