Guest Service Agent (Hotel Receptionist)
5 days left
- Job Level
Novotel Hotels is currently looking for a passionate Guest Service Agent who will be responsible for the following:
• To carry out all the Day-to-Day Front office operations associated with the guests.
• To manage the hotel petty cash and the sale of rooms in the hotel.
• To assist the guest efficiently, courteously and professionally.
• Inform guests about any particular conditions or formalities during the stay, and about the services offered
by the hotel (e.g. providing wake-up calls, telephone, e-mail, fax and safe deposit services)
• Handles phone calls and forward any messages received for the guest.
• Passes information on as necessary to other departments (floor staff, technical etc.) and to other members
of the front-desk team.