Duty Manager (Arabic Male Preferred)

7 days left

Location
Doha (QA)
Posted
04 Sep 2016
Closes
02 Oct 2016
Job Type
Front Office
Sector
Hotel
Job Level
Management

OVERALL OBJECTIVES

The job of Duty Manager is executed satisfactorily when:

  • Revenues, Expenses and Profit is closely monitored and budgeted figures (over)-achieved.
  • Financial Policies and Procedures are supported and followed
  • LQA (Leading Quality Assurance) audit results are 85% and above.
  • CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.
  • ESS (Employee Satisfaction Survey) results are 85% and above.

MAIN RESPONSIBILITIES

  • Ensures the smooth running of the operations on a day to day basis and in a pro active manner.
  • Ensures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles.
  • Support and assist all Front Office sections.
  • Ensures that all guests receives prompt, cordial attention and personal recognition and resolves related problems.
  • Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.
  • Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.
  • Control room availability for walk-ins and establishe accountability for guests departure dates and times.
  • Follow up with Housekeeping any unresolved room discrepancies.
  • Maintain reservation procedures, same day arrivals.
  • Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
  • Check all billing instructions and guest credit for accuracy.
  • Follow up and resolve related issues.
  • Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.
  • Ensures that all departmental information is kept accurately and up to date.
  • Promotes in house sales and facilities to maximize hotel revenues.
  • Understand and carries out duties in line with Hotel Emergency Procedures.
  • Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.
  • Inspects guestrooms on a daily basis.
  • Co-ordinates/Assists security personnel in all related matters.
  • Responds promptly to any operational requests from Front Office and other hotel departments.
  • Attends to referred and unsolved problematic situations.
  • Co-ordinates and assists with accommodation and transportation of guests in overbooked situations.
  • Completes VIP, delegations and group leaders welcome and farewell as appropriate.
  • Conduct efficient hand-over with coming Manager.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.