Regional Trainer - Eurasia
Wyndham Hotel Group is the world’s largest hospitality companies based on the number of hotels. We currently have over 8000 hotels with presence in 73 countries worldwide. It is our goal to be the World’s leading Hotel Company to be with and stay with. We have a broad portfolio of 16 exciting hotel brands ranging from the budget to the luxury sector. A few examples of our brands are Dolce, Days Inn, Ramada, Super 8, Wyndham Garden, TRYP and Wyndham Grand. It is our objective to continue to delight all of our guests, customers and associates with our signature Count on Me! Service based on the principles to be responsive, be respectful and delivers a great experience.
In line with our strategic priorities to continue to unleash the global power of our iconic brands and to empower top talent to fuel our long term organizational capabilities, we are now seeking a Regional Trainer to overlook our franchise hotels in Eurasia.
This individual will act as a Learning & Development consultant for the WHG Franchise community in Eurasia and trainer of the associates at the corporate office in Gurgaon.
The Learning and Development department EMEA offers the franchise community a training catalogue of standard training solutions as part of the Franchise fee. In addition, the Regional Trainers will sell bespoke training solutions and programmers as per identified needs at an additional fee.
The role therefore encompassed 50% training programme facilitation and 50% sales/business development.
The role holder will be required to travel approximately 60% of the time to deliver and/or sell training programs throughout the Eurasia region as per the identified training needs. They will have the task of ensuring that franchisees and their teams have the necessary tools, and the know-how to use them, required to work within our brand standards and systems with the goal of maximizing revenue, brand engagement, quality assurance and guest satisfaction.
The Regional Trainer – Eurasia will report into the Director of Talent EMEA and support the Learning & Development department EMEA to plan the annual EMEA Training Calendar, adaptation of courses, identifying learning and operational needs analysis, course delivery and the continuous evaluation and improvement of the training delivered.
The key stakeholders will be the General Managers of the Franchise Hotels (external) and the Director of Franchise Operations Eurasia (Internal).
Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham Worldwide’s Count on Me! Service Culture to be responsive, respectful and deliver a great experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me! Building Blocks in mind; Compassionate, Engaged, Dependable, Courteous, Engaged, Inclusive, Hospitable, Prepared and Personalised.
Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham World wide’s Count on Me! Service Culture to be Responsive, Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me! Building Blocks in mind;
Compassionate, Engaged, Dependable, Courteous, Engaged, Inclusive, Hospitable, Prepared and Personalized.
- Presentation skills
- Relationship building
- Commercial awareness
- Business development
- Brand orientation
- Service orientation
- Cultural awareness
- Customer service
- Hospitality orientation
- Impact & Influence
Experience and qualifications
- Professional qualification in an adult learning or training discipline or working towards i.e. ITOL or CTP
- Hotel working experience in both Learning and Development and Operations
- Preferred but not essential experience working as a training consultant or in Training Sales
- Deep understanding of the training cycle and learning environment
- Fluency in both verbal and written English and Hindi is essential
- Experienced in working with Learning Management Systems both from a “content management” and “curriculum design and manage” perspective
- IT literacy is essential
- Proficient in the use of Microsoft office programmes including Excel, Word and PowerPoint