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Telephone Talent

Abu Dhabi

Full job details

Recruiter
aloft Abu Dhabi
Posted
01/09/2016
Ref
65621446en
Location
Abu Dhabi
Job Type
Front Office
Sector
Hotel
Job Level
Non-Management
 
Telephone Talent
Company

Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with more than 1,300 properties in over 100 countries and over 180,000 employees at its owned and managed properties. Starwood is a fully integrated owner, operator and franchisor of hotels, resorts and residences under the renowned brands: St. Regis®, The Luxury Collection®, W®, Westin®, Le Méridien®, Sheraton®, Tribute Portfolio™, Four Points® by Sheraton, Aloft®, Element®, along with an expanded partnership with Design Hotels™. The Company also boasts one of the industry’s leading loyalty programs, Starwood Preferred Guest (SPG®). Please visit www.starwoodhotels.com for more information.



Location

Aloft Abu Dhabi - the first hotel to open in our EAME Division (Europe, Africa and the Middle East), introduces style at a steal to a modern Middle Eastern metropolis.
Boasting 408 spacious loft-like rooms, cutting-edge technology and a vibrant, energizing social atmosphere, Aloft Abu Dhabi is ideally positioned in the ultra-modern Abu Dhabi National Exhibition Centre (ADNEC), a micro-city of restaurants, a marina and only 20 minutes away from a bustling downtown featuring cosmopolitan culture, lush public parks and a scenic promenade.



Department

Front Office



Job Description

•Handling all normal duties connected with the operation of the telephone
•Department and any other duties which may be assigned by the Front Office Manager.
•To develop a thorough knowledge of the Front Office department’s operation procedure and to work close with the other department of the Hotel, to ensure and efficient guest service. Maintain effective guest relations to ensure repeated Business.
•Follow up and check groups/ crews list for wake up calls (reception)
•Answering telephone calls promptly and with suitable greeting, using guests’ names and regarding courtesy and telephone.
•Cleanliness of Operator department area.
•Ensures that the information rack has updated information ( arrival and check out)
•Operating the paging system efficiently.
•Proper handling of emergency calls, i.e. fire, bomb-threats, medical and black out as per policy and procedure.
•Handle guest complaint call, routing to the duty manager or to the proper department.



Requirements

QUALIFICATION STANDARDS
Education
Higher National Diploma or equivalent preferred

Experience
Minimum one to two years relevant experience.

Grooming
All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.






 

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