Guest Relation Officer (Korean Speaking Only)

1 day left

Location
Maldives (MV)
Posted
31 Aug 2016
Closes
28 Sep 2016
Sector
Hotel
Job Level
Non-Management

The Residence Maldives 

Opened in 2012, The Residence Maldives lies on the unspoilt southern island of Falhumaafushi in the Gaafu Alifu atoll, part of one of the largest and deepest atolls in The Maldives. The 94 beach-front and over-water villa resort is an intimate retreat just 20 kilometres north of the Equator.  Designed to complement its surroundings and provide a sense of place, the villas have been created using natural materials and are decorated with local artefacts.  The Spa by Clarins is the first and only one of its kind in The Maldives offering a range of treatments created exclusively for the hotel. Other facilities include dining  outlets, a specialty restaurant, a beach-front pool bar, a water sports centre, a fitness centre, a kids club and excursions to nearby islands.  The reefs surrounding the hotel is renowned for its unrivalled diving and the hotel’s PADI 5* Dive Centre offers all level of snorkelers and scuba-divers the opportunity to discover the un-spoilt coral reefs and rich marine life:

Guest Relation Officer (Korean Speaking)

Great personality. Dedicated towards their work, focused and has a strong understanding of the hospitality industry. Candidate must be able to adapt to an island lifestyle in a remote location, multinational staff and be flexible in their approach.

Work includes:

  • Facilitating the arrival of guests to the resort and their check-in and check out
  • Maintaining accurate guest information in the resort operating system
  • Arranging and attending guest activities and excursions.
  • Fulfilling the guest special requests
  • Attending and solving any guest issues or complaints
  • Actively seeking out guest feedback and anticipating guest needs

Qualifications:

  • Previous experience in similar position within a resort or other customer service based position
  • Hotel school graduates and / or experience in a similar position
  • Outgoing personality who fosters customer relation
  • Computer literate
  • Experience in working in a multicultural team
  • Flexible working hours, hands on, patient, people’s person and highly service oriented
  • High level of written and spoken English and Korean
  • Outgoing and social personality
  • Strong desire to provide memorable guest experiences by exceeding expectations