Lobby Ambassador (HGR) - Female

3 days left

Location
Dubai (Emirate) (AE)
Posted
31 Aug 2016
Closes
28 Sep 2016
Sector
Hotel
Job Level
Non-Management

We are currently recruiting for a Lobby Ambassador - Female with the following experience:

Job Requirements (Essential):-

  • UAE/Local Market experience
  • Prior experience in a similar role
  • Must possess a professional presentation
  • Must possess outstanding guest services skills and sophisticated verbal communication skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team 
  • Ability to focus attention on guest needs, remaining calm and courteous at all times  
  • At least 5'8 height 

Key Responsibilities:-

  • Consistently offer professional, friendly and engaging service
  • Greet all guest as they enter and exit the hotel while ensuring service standards are followed
  • Engage in conversation with first time visitors, showing them the lobby and offering directions as required
  • Assist guests regarding hotel facilities and promotions in an informative and helpful way
  • Use a positive and clear speaking voice, address the guest by name if you know it
  • Listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet operating hours, hotel’s lay-out, activities taking place and local attractions
  • Follow “lost and found” policy
  • To follow department policies, procedures and service standards
  • To follow all safety policies 
  • Other duties as assigned